Great price and delivered less than 24…
Great price and delivered less than 24 hrs later by DPD
Last reviewed 8 months ago
8 months ago
Unfortunately there’s been a hic up on connecting my phone, and this hopefully will soon be resolved. I received the phone and it’s in very good condition, and a very good price
8 months ago
Very poor, disappointed. I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone). It took over 1 week to come. Shambles.
8 months ago
My request was handled in a quickest way I experted the least. I was also happy with deal and all the accessories that came with the phone
Great price and delivered less than 24 hrs later by DPD
It took two weeks to receive the phone. it could be faster.
Made the whole process of changing phone companies. Easy. Would 100% recommend
Agent took the time to go through the contract with me
Fabulous service. Once again. Polite customer service and prompt delivery. Would highly recommend!
Can't fault the service. Spoke to a lovely helpful lady who made sure I got the very best deal available. Very friendly and I would strongly recommend
Website is very easy to navigate, very quick service and delivery
As usual top service.
I rang ‘Affordable Mobiles’ first for a handset upgrade, however, they quickly diverted me to ‘Mobile Phones Direct’ as I was keeping my old SIM card and number. Got a great deal - saving over £20 each month on the service with a an increase of 30Gb on the data element.
This phone is getting hot quick, and the camera is not clear.
Had my last 3 contracts from here, always a good deal 👍🏼
Very quick and fuss free
Customer service representative was amazing. Process painless and quick with help and advice along the way. The prices are unbeatable and I cannot recommend them highly enough.
Clear information Price as quoted online Helpful staff member
Fabulous service. Once again. Options explained; polite customer service and prompt delivery and contract organisation. Would highly recommend!
Great updates and service
was a bit of a delay in actually getting my phone but i can’t fault them for it. personally who delivered it was really nice too
The website was easy to use and navigate with lots of choices of tariffs and phones.
Very happy with service good on phone and dilevery I will recommend my family and friends to to this company thank you
Honestly, we ordered the phone it sat on processed for a week. Why? They didn't have the color we wanted. Any communication around that delay? Forget it. Did I have to ring them to find out what was going on? Of course I did.
Based on analysis of 82 reviews rated 1-2 stars for Mobile Phones Direct Ltd
“YET I have to make sure it was done so called back in the afternoon as no notification was received or refund YET was...”
“I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone)”
“Worst people ever to deal with”
“I purchased a brand new iPhone 15”
“I found the whole experience long winded from start to finish apply and had to pay a penny to verify my identity give...”
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Mobile Phones Direct Ltd is a leading online retailer specializing in mobile phone deals, offering a wide range of handsets from major networks. The company provides customers with the ability to compare various mobile phone options, facilitating informed purchasing decisions. With a focus on customer satisfaction, Mobile Phones Direct aims to cater to the needs of individuals seeking affordable and accessible mobile technology. Targeting a diverse audience, Mobile Phones Direct serves over one million customers, including those looking for the latest smartphone models, contract deals, and pay-as-you-go options. The platform is designed for a seamless shopping experience, featuring user-friendly navigation and a variety of payment options. By offering free next-day delivery, the company ensures timely service, making it a convenient choice for consumers in the UK looking to upgrade or purchase mobile devices.
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Mobile Phones Direct Ltd receives high praise for its efficient service and user-friendly ordering process, with many customers highlighting the quick delivery and great deals on phones. Reviewers frequently mention the friendly and helpful staff, making the purchasing experience smooth and straightforward. However, some customers express frustration with order issues, particularly regarding delays in phone availability and miscommunication about contract changes. Instances of poor customer service, such as being placed on hold or receiving incorrect information, also appear in critical reviews. Despite these concerns, the overall sentiment remains positive, with a significant majority of users recommending the company for its excellent pricing and fast service.
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