Great service
Great service and phone arrived with screen protectors and a cover. Phone as new as described. Service provider emailed immediately to confirm upgrade.
8 months ago
Unfortunately there’s been a hic up on connecting my phone, and this hopefully will soon be resolved. I received the phone and it’s in very good condition, and a very good price
8 months ago
Very poor, disappointed. I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone). It took over 1 week to come. Shambles.
8 months ago
My request was handled in a quickest way I experted the least. I was also happy with deal and all the accessories that came with the phone
Great service and phone arrived with screen protectors and a cover. Phone as new as described. Service provider emailed immediately to confirm upgrade.
Great phone to gave
They were very helpful with everything and kind I will be ordering of here again
I am surprised how quick service they are, I ordered my phone in the evening tomorrow morning I get it!!
The most good
Everything is very nice and very comfortable. I will always continue with you. There is no reason for me to choose another company.
Nice experience
Always great deals advertised and it was really easy to order and complete the process everything is explained as the process progresses
Not had phone yet no message
Very helpful when I emailed them and fast with getting bk to me thank you
Good website with very good deals. Have got 2 contracts with them. Just waiting for my phone to be delivered.
A third-class company who don't even honour their own deals They want to be partners with big company's like samsung but play samsung customers around
Nice clean phone good quality thank you. 👍🏼
The operator on the phone was very thorough and very helpful and very patient. The whole process was quite quick and the phone can't next morning which I didn't expect it till mon as it was 4.30pm on Saturday when I ordered it but it can't Sunday morning, well happy with the service. Great phone too.
Fast simple and value for money . Enough said
Always a good service and prompt delivery friendly and helpful staff. I've been using them for years very professional
I have purchased a few phones now from this company and have found the service and price really good.
Excellent customer service and knowledge with relaxed but professional manner
Very good experience with this company, received the phone and no problems to report.
Very helpful and knowledgeable adviser. Talk us through everything and help us all the way through the process
Based on analysis of 82 reviews rated 1-2 stars for Mobile Phones Direct Ltd
“YET I have to make sure it was done so called back in the afternoon as no notification was received or refund YET was...”
“I was told the phone would be sent on a next day delivery (as I was going on holiday and required a new phone)”
“Worst people ever to deal with”
“I purchased a brand new iPhone 15”
“I found the whole experience long winded from start to finish apply and had to pay a penny to verify my identity give...”
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Mobile Phones Direct Ltd is a leading online retailer specializing in mobile phone deals, offering a wide range of handsets from major networks. The company provides customers with the ability to compare various mobile phone options, facilitating informed purchasing decisions. With a focus on customer satisfaction, Mobile Phones Direct aims to cater to the needs of individuals seeking affordable and accessible mobile technology. Targeting a diverse audience, Mobile Phones Direct serves over one million customers, including those looking for the latest smartphone models, contract deals, and pay-as-you-go options. The platform is designed for a seamless shopping experience, featuring user-friendly navigation and a variety of payment options. By offering free next-day delivery, the company ensures timely service, making it a convenient choice for consumers in the UK looking to upgrade or purchase mobile devices.
Mobile Phones Direct Ltd receives high praise for its efficient service and user-friendly ordering process, with many customers highlighting the quick delivery and great deals on phones. Reviewers frequently mention the friendly and helpful staff, making the purchasing experience smooth and straightforward. However, some customers express frustration with order issues, particularly regarding delays in phone availability and miscommunication about contract changes. Instances of poor customer service, such as being placed on hold or receiving incorrect information, also appear in critical reviews. Despite these concerns, the overall sentiment remains positive, with a significant majority of users recommending the company for its excellent pricing and fast service.
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