Review summary

Lebara Mobile (FR) has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

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JM

José Manuel Rodrigues Artilheiro

1 out of 5 stars
Well 1 STAR because there's no zero…

Well 1 STAR because there's no zero stars. Be aware of this Lebara scheme ; I dont have a contract i buy manually a bundle meaning im intittled to buy it when i want is not a contract is buying a service but im told by Lebara costumer service that automatically it will renew himself ????? Wait a second i dont have a monthly contract i buy a service manually that last 30 days but its me that choose when i want yo buy it . But gets even better one day BEFORE expiry my bundle Lebara automatically charge me the same bundle i bought previously without my permission . Meaning its FRAUD im being charged a service whithout being provided the service itself because didnt expire yet . How can this be possible ??? Again i dont have a contract !!!! Its a bundle there's no subscription or fix payments thats why you buy it when you want but still Lebara charge you like a monthly contract. Dont fall in this shit cancel Lebara payments in your bank app and only switch it on when YOU decide to buy the bundle not LEBARA charging you 24 hours in advance and without your authorization. Dont use the APP cancel erase it frpm your phone if you buy bundles they will take your money without your permission this is illegal AGAIN i buy a bundle not a monthly contract

T

Theo

1 out of 5 stars
I had switched to Lebara a year and a…

I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fourth of June till fourth of July. I have spent on Lebara £75 just to add data so I was buying plans to have data. The best was that in four days time in three days time, sorry I’ve used 50 giga data. Is that possible? Lebara is coming the customer with the data and when I made a complaint they gave me five giga data back then all of a sudden that’s gone And on my account I’ve got extra 20 gig and after 2 1/2 weeks that I was waiting for someone to contact me they decide to contact me on Sunday 2 o’clock just before lunch with my family to tell me that I have to keep my mobile data off when I am on Wi-Fi They think they talking to a child even my children on TikTok they don’t use that much data they reinstalled some of my data back even though I explained that I need to travel and I need data on my phone. I haven’t been planning to change network but now definitely I’m leaving Lebar I’ve been with Vodafone with sky with EE with O2 never ever ever. I use more than 30 GB per month of data. I always have spare data in the end and Laura 50 GB the disappearing in three days what is your secret? Lara? Tell it to the customers guys go away don’t go near

MP

Maylis Petitcol

1 out of 5 stars
Scam asking for details and then hanging up when given

i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tried to contact lebara in all the way possible (phone, email, chat from laptop, chat from app but impossible to get a reply from them.

W?

Welldone ?

1 out of 5 stars
Sim swap by scammers just asking for…

Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise. They said extra security put in place, but happened again. UNBELEIVABLE And lebara if you want to contact me don't call my number it is still with the scammers. OK on Day 3 still waiting for lebara to return my number,multiple checks to ensure my i.d. when asking for details where was that security on the number porting. Yesterday told the team would contact me in a couple of hours.. Nothing..contacted today by chat told 48 to 72 hours. TERRIBLE SECURITY AND SERVICE............................................................ Day 9 still no return of my number. No contact from lebara for days. YOU HAVE BEEN WARNED ABOUT THE CUSTOMER SERVICE PEOPLE. DON'T USE.

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All reviews

238 total • Write a review

Showing 61 - 70 of 234 reviews
HD
1 out of 5 stars

The guy on the TV Ad drives me nuts…

The guy on the TV Ad drives me nuts with his dismissive smart arse comment on avoiding the problems when you choosing to leave by not leaving. If you want to end a relationship then there is a reason normally.

Date of experience: December 3, 2024

es
1 out of 5 stars

service sucks

service sucks, lebara is not worth wasting money, internet does not work awful 😕 0. 🌟

Date of experience: December 1, 2024

PA
2 out of 5 stars

Customer service was awful

Customer service was awful

Date of experience: December 1, 2024

C
5 out of 5 stars

DK’s billigste abonnement

DK’s billigste abonnement. God dækning.

Date of experience: November 29, 2024

A
1 out of 5 stars

Nothing good on this network

sorry, the network has not changed anything, nothing is getting better, the internet crashes and stops in the evenings a tragedy. It is impossible to communicate with anyone on what app or viber, the network is disappearing. My patience has run out. There is another network who has good service and nothing is stuck .TO expensive this service.

Date of experience: November 27, 2024

AS
1 out of 5 stars

I used to rate them highly but wow service is shocking now

I've had great experience with Lebara in the past but not this time. They have messed up porting my number, leaving me with no network access at all for 4 days now. (Neither my previous number nor the temporary number work.) I have contacted the online chat daily which is laborious - chat agents are obviously handling multiple queries at a time and take an age to respond. Every day I've been told it will be resolved that day. Now on Day 4 I'm struggling to believe this any more. I've emailed customer care and emailed the CEO twice and not had any response. I've even resorted to commenting on various social media platforms. The fact they don't respond to queries there tells you a lot. Most big companies will get in touch with you directly or give you a contact to follow up with. A budget provider is no good if they don't actually provide anything. I now need to seek legal advice to get my number back because the Ombudsman can't help for 8 weeks. I'll update this if I hear from them but am not holding out much hope now.

Date of experience: November 22, 2024

cq
5 out of 5 stars

Thanks to Pratham

I want to show my great thanks to Pratham.He is very patient and help me solve all the problems.I feel very satisfied.

Date of experience: November 21, 2024

DB
1 out of 5 stars

BEEN A LOYAL CUSTOMER FOR OVER 2 YEARS…

BEEN A LOYAL CUSTOMER FOR OVER 2 YEARS WITH NO PROBLEMS. HOWEVER THAT CHANGED RECENTLY. I HAVE BEEN ON A 12 MONTH ROLLING PLAN £9 20GB. IMAGINE MY SURPRISE WHEN I DISCOVERED THAT THIS PLAN HAS BEEN LARGELY PHASED OUT & REPLACED BY A PLAN £9 25GB. NOBODY TOLD ME>.HOW LONG HAS THIS BEEN GOING ON. I DID GET AN EMAIL OUT OF THE BLUE A MONTH AGO GIVING ME 3GB TO ENJOY I WAS THRILLED AT THE TIME BUT NOW WITH HINDSIGHT VERY DISAPPOINTED WITH LEBARA. TIME TO CHANGE.

Date of experience: November 19, 2024

R
1 out of 5 stars

idiots and nuisance

Remarkable for idiocy and being a nuisance.

Date of experience: November 18, 2024

A
1 out of 5 stars

Absolutely dreadful

Absolutely dreadful. Ordered a SIM on Saturday with the intention of swopping to this network provider- I've had no further updates since then. Did an online chat with someone in an overseas call centre earlier today to check the progress of my order, only to be told I'd have to order another SIM using a different email address. As I couldn't understand his explanation as to why I'd have to do that I called the customer service number and spoke to someone else, (also overseas) and she couldn't resolve the matter either. I then received a call from someone else in an overseas call centre who was apparently more senior than the previous two people I spoke to and he told me something completely different and said it would take 5-7 working days to get the matter resolved, and it would be easier to just order a new SIM to speed up the process! Pathetic- I'm taking my business elsewhere.

Date of experience: November 18, 2024

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