Review summary

Lebara Mobile (FR) has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

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JM

José Manuel Rodrigues Artilheiro

1 out of 5 stars
Well 1 STAR because there's no zero…

Well 1 STAR because there's no zero stars. Be aware of this Lebara scheme ; I dont have a contract i buy manually a bundle meaning im intittled to buy it when i want is not a contract is buying a service but im told by Lebara costumer service that automatically it will renew himself ????? Wait a second i dont have a monthly contract i buy a service manually that last 30 days but its me that choose when i want yo buy it . But gets even better one day BEFORE expiry my bundle Lebara automatically charge me the same bundle i bought previously without my permission . Meaning its FRAUD im being charged a service whithout being provided the service itself because didnt expire yet . How can this be possible ??? Again i dont have a contract !!!! Its a bundle there's no subscription or fix payments thats why you buy it when you want but still Lebara charge you like a monthly contract. Dont fall in this shit cancel Lebara payments in your bank app and only switch it on when YOU decide to buy the bundle not LEBARA charging you 24 hours in advance and without your authorization. Dont use the APP cancel erase it frpm your phone if you buy bundles they will take your money without your permission this is illegal AGAIN i buy a bundle not a monthly contract

T

Theo

1 out of 5 stars
I had switched to Lebara a year and a…

I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fourth of June till fourth of July. I have spent on Lebara £75 just to add data so I was buying plans to have data. The best was that in four days time in three days time, sorry I’ve used 50 giga data. Is that possible? Lebara is coming the customer with the data and when I made a complaint they gave me five giga data back then all of a sudden that’s gone And on my account I’ve got extra 20 gig and after 2 1/2 weeks that I was waiting for someone to contact me they decide to contact me on Sunday 2 o’clock just before lunch with my family to tell me that I have to keep my mobile data off when I am on Wi-Fi They think they talking to a child even my children on TikTok they don’t use that much data they reinstalled some of my data back even though I explained that I need to travel and I need data on my phone. I haven’t been planning to change network but now definitely I’m leaving Lebar I’ve been with Vodafone with sky with EE with O2 never ever ever. I use more than 30 GB per month of data. I always have spare data in the end and Laura 50 GB the disappearing in three days what is your secret? Lara? Tell it to the customers guys go away don’t go near

MP

Maylis Petitcol

1 out of 5 stars
Scam asking for details and then hanging up when given

i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tried to contact lebara in all the way possible (phone, email, chat from laptop, chat from app but impossible to get a reply from them.

W?

Welldone ?

1 out of 5 stars
Sim swap by scammers just asking for…

Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise. They said extra security put in place, but happened again. UNBELEIVABLE And lebara if you want to contact me don't call my number it is still with the scammers. OK on Day 3 still waiting for lebara to return my number,multiple checks to ensure my i.d. when asking for details where was that security on the number porting. Yesterday told the team would contact me in a couple of hours.. Nothing..contacted today by chat told 48 to 72 hours. TERRIBLE SECURITY AND SERVICE............................................................ Day 9 still no return of my number. No contact from lebara for days. YOU HAVE BEEN WARNED ABOUT THE CUSTOMER SERVICE PEOPLE. DON'T USE.

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All reviews

238 total • Write a review

Showing 231 - 234 of 234 reviews
dy
1 out of 5 stars

Le vole en douce !!!

Bonjour. Quand j'appel en Algérie 90 % des cas sa ne passe pas. Je tombe dénu dernièrement quand j'ai appeler un membre de ma famille et qu'une personne inconnu me repond : désolé monsieur vous etes au maroc. Semaine dernière idem je tombe sur une femme qui est sur marseille et toujours avec le 00.213 svp. Le pire quand jappel sa sonne pas, meme apres 10 appels a la personne , ont dirait que sa passe par la mer, la chine et jen passé et malgré cela sa ne passe pas. devinez ? Quand j'appel mon abonnement en france sa marche du premier coup. Bizarre hein ? Et enfin j'ai eu un monsieur avec un big accent africain ( plateforme surement au fin fond de la brousse mal nourri qu'ont paye ) qui ne me croyais pas que parfois je tombais sur d'autres personne et pourtant je lui ai bien dit monsieur j'appel bien le meme et bon numero avec le meme indicatif 00.213. j'ai fini par lui dire bye bye parce qu'il fesait la perfection de lebara. ( nous pas probleme ) Poubelle lebara. terminer pour moi. Bande de voleurs mondial aux unités.

Date of experience: October 8, 2019

PA
4 out of 5 stars

Langsomt kundeservice

Det lykkedes til sidst at komme i gennem til lebara ved at skrive til forskellige mail adr.

Date of experience: August 9, 2019

JW
1 out of 5 stars

Hold dig langt væk!!

Hold dig langt væk!!! Online portal virker stort set ikke, kundeservice er umulig at komme i kontakt med, SIM tager ca 14 dage om at komme frem... problemer ved opsigelse. Det kan godt være prisen er lav, men produktet matcher ikke en gang prisen... Absolut ikke value for money :(

Date of experience: July 5, 2019

K
1 out of 5 stars

👿👿👿Misleading going on…

👿👿👿Misleading going on online. Website says Get 50% off with code but when we apply does not work. When bring this to attention of customer service they say it's not for you....... Beware b4 you choose such providers. On Facebook the staff named Sushmita asked for come in private chat for my above post. When I contacted her after taking details no response.

Date of experience: October 15, 2018

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