Review summary

Lebara Mobile (FR) has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

JM

José Manuel Rodrigues Artilheiro

1 out of 5 stars
Well 1 STAR because there's no zero…

Well 1 STAR because there's no zero stars. Be aware of this Lebara scheme ; I dont have a contract i buy manually a bundle meaning im intittled to buy it when i want is not a contract is buying a service but im told by Lebara costumer service that automatically it will renew himself ????? Wait a second i dont have a monthly contract i buy a service manually that last 30 days but its me that choose when i want yo buy it . But gets even better one day BEFORE expiry my bundle Lebara automatically charge me the same bundle i bought previously without my permission . Meaning its FRAUD im being charged a service whithout being provided the service itself because didnt expire yet . How can this be possible ??? Again i dont have a contract !!!! Its a bundle there's no subscription or fix payments thats why you buy it when you want but still Lebara charge you like a monthly contract. Dont fall in this shit cancel Lebara payments in your bank app and only switch it on when YOU decide to buy the bundle not LEBARA charging you 24 hours in advance and without your authorization. Dont use the APP cancel erase it frpm your phone if you buy bundles they will take your money without your permission this is illegal AGAIN i buy a bundle not a monthly contract

T

Theo

1 out of 5 stars
I had switched to Lebara a year and a…

I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fourth of June till fourth of July. I have spent on Lebara £75 just to add data so I was buying plans to have data. The best was that in four days time in three days time, sorry I’ve used 50 giga data. Is that possible? Lebara is coming the customer with the data and when I made a complaint they gave me five giga data back then all of a sudden that’s gone And on my account I’ve got extra 20 gig and after 2 1/2 weeks that I was waiting for someone to contact me they decide to contact me on Sunday 2 o’clock just before lunch with my family to tell me that I have to keep my mobile data off when I am on Wi-Fi They think they talking to a child even my children on TikTok they don’t use that much data they reinstalled some of my data back even though I explained that I need to travel and I need data on my phone. I haven’t been planning to change network but now definitely I’m leaving Lebar I’ve been with Vodafone with sky with EE with O2 never ever ever. I use more than 30 GB per month of data. I always have spare data in the end and Laura 50 GB the disappearing in three days what is your secret? Lara? Tell it to the customers guys go away don’t go near

MP

Maylis Petitcol

1 out of 5 stars
Scam asking for details and then hanging up when given

i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tried to contact lebara in all the way possible (phone, email, chat from laptop, chat from app but impossible to get a reply from them.

W?

Welldone ?

1 out of 5 stars
Sim swap by scammers just asking for…

Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise. They said extra security put in place, but happened again. UNBELEIVABLE And lebara if you want to contact me don't call my number it is still with the scammers. OK on Day 3 still waiting for lebara to return my number,multiple checks to ensure my i.d. when asking for details where was that security on the number porting. Yesterday told the team would contact me in a couple of hours.. Nothing..contacted today by chat told 48 to 72 hours. TERRIBLE SECURITY AND SERVICE............................................................ Day 9 still no return of my number. No contact from lebara for days. YOU HAVE BEEN WARNED ABOUT THE CUSTOMER SERVICE PEOPLE. DON'T USE.

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All reviews

238 total • Write a review

Showing 71 - 80 of 234 reviews
MM
5 out of 5 stars

great

I been using Lebara for long time now I use Lebara internet as well greet all the time like Viber

Date of experience: November 16, 2024

Y

Yan

US

5 out of 5 stars

I first purchased a sim card from…

I first purchased a sim card from Lebara after seeing a deal on Martin Lewis website. It's a brilliant deal & I've never been charged more than the agreed amount. Phone reception is brilliant & I've had no data issues. I have since recommended this sim to many people, all who are happy. I have now added another 3 of these sim cards to our other work phones. Excellent value. Saved me so much money 💰

Date of experience: November 15, 2024

CD
1 out of 5 stars

Keeps crashing network apps

Keeps crashing network apps, bloody awful!!! But cheap so what do you expect 🤔

Date of experience: November 12, 2024

c
1 out of 5 stars

Lebara has a really annoying advert in…

Lebara has a really annoying advert in the UK to talk about their thousands of Trustpilot reviews. It inspired me to visit on Trustpilot for the first time in my life and leave a review. I hope the irony is not lost on them.

Date of experience: November 10, 2024

LJ
5 out of 5 stars

Great service

I recently ordered a one month Lebara Sim to use in my phone while in the UK and inadvertently forgot to cancel after the first month. I rang a day late and instantly received a refund for the billed second month. Great service

Date of experience: November 5, 2024

SR
5 out of 5 stars

Prateek was very helpful and sorted the…

Prateek was very helpful and sorted the data issue quickly. Thanks Prateek

Date of experience: November 3, 2024

LP
5 out of 5 stars

Fuld service til ønskepris (19kr)

Havde fået et spoof. opkald fra congo Fuld service til ønskepris. Ringede til service. Tryk eet og vi ringer tilbage😇 Der gik under 5 min. Kompetent pige med svar på alt🥰

Date of experience: October 30, 2024

JC
5 out of 5 stars

Why the moaners? It’s fab

Why the moaners? Fabulous coverage for peanuts. No frills…. No BS…… no £££££ advertising waste of money….. just try them - I love it.

Date of experience: October 27, 2024

DH
1 out of 5 stars

Terrible customer service

I bought more data for both my phone and for my wife’s phone (because their data seems to be used up very quickly). One month later we both had difficulties with our phones. Without being informed they had turned off our auto renew - so we had no contract. So I spoke to customer services (who are difficult to understand because of their accents). They told me that in my call on 25 september I had cancelled auto renew. I asked for the copy of my phone call under GDPR - but was told I could not have it. I told them that under English law they must provide the copy of the call. He still refused and told me to renew my contract on line. I then made a formal complaint and asked for a complaint reference. I was told it would be emailed to me - it has not been. After I renewed my contract on line I got a message saying that I needed to renew my contract. I contacted them again and was told this related to the original contract. So they informed me that my contract had expired 24 hours after it had - why not inform me 24hours in advance? I asked for all my phone recordings and was told I will get them. I made another complaint and again was told I would get an email-still no email. Customer services are terrible and ignore the laws of this country - do not use this company. I will be moving on as soon as we have found a better company.

Date of experience: October 26, 2024

v
1 out of 5 stars

paid for 30 days plan but gives 25…

paid for 30 days plan but gives 25 days? how is that makes for lebara 30 days?

Date of experience: October 26, 2024

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