Lebara Mobile (FR)
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I used to rate them highly but wow service is shocking now
I've had great experience with Lebara in the past but not this time. They have messed up porting my number, leaving me with no network access at all for 4 days now. (Neither my previous number nor the temporary number work.) I have contacted the online chat daily which is laborious - chat agents are obviously handling multiple queries at a time and take an age to respond. Every day I've been told it will be resolved that day. Now on Day 4 I'm struggling to believe this any more. I've emailed customer care and emailed the CEO twice and not had any response. I've even resorted to commenting on various social media platforms. The fact they don't respond to queries there tells you a lot. Most big companies will get in touch with you directly or give you a contact to follow up with. A budget provider is no good if they don't actually provide anything. I now need to seek legal advice to get my number back because the Ombudsman can't help for 8 weeks. I'll update this if I hear from them but am not holding out much hope now.