Review summary

Lebara Mobile (FR) has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

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JM

José Manuel Rodrigues Artilheiro

1 out of 5 stars
Well 1 STAR because there's no zero…

Well 1 STAR because there's no zero stars. Be aware of this Lebara scheme ; I dont have a contract i buy manually a bundle meaning im intittled to buy it when i want is not a contract is buying a service but im told by Lebara costumer service that automatically it will renew himself ????? Wait a second i dont have a monthly contract i buy a service manually that last 30 days but its me that choose when i want yo buy it . But gets even better one day BEFORE expiry my bundle Lebara automatically charge me the same bundle i bought previously without my permission . Meaning its FRAUD im being charged a service whithout being provided the service itself because didnt expire yet . How can this be possible ??? Again i dont have a contract !!!! Its a bundle there's no subscription or fix payments thats why you buy it when you want but still Lebara charge you like a monthly contract. Dont fall in this shit cancel Lebara payments in your bank app and only switch it on when YOU decide to buy the bundle not LEBARA charging you 24 hours in advance and without your authorization. Dont use the APP cancel erase it frpm your phone if you buy bundles they will take your money without your permission this is illegal AGAIN i buy a bundle not a monthly contract

T

Theo

1 out of 5 stars
I had switched to Lebara a year and a…

I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fourth of June till fourth of July. I have spent on Lebara £75 just to add data so I was buying plans to have data. The best was that in four days time in three days time, sorry I’ve used 50 giga data. Is that possible? Lebara is coming the customer with the data and when I made a complaint they gave me five giga data back then all of a sudden that’s gone And on my account I’ve got extra 20 gig and after 2 1/2 weeks that I was waiting for someone to contact me they decide to contact me on Sunday 2 o’clock just before lunch with my family to tell me that I have to keep my mobile data off when I am on Wi-Fi They think they talking to a child even my children on TikTok they don’t use that much data they reinstalled some of my data back even though I explained that I need to travel and I need data on my phone. I haven’t been planning to change network but now definitely I’m leaving Lebar I’ve been with Vodafone with sky with EE with O2 never ever ever. I use more than 30 GB per month of data. I always have spare data in the end and Laura 50 GB the disappearing in three days what is your secret? Lara? Tell it to the customers guys go away don’t go near

MP

Maylis Petitcol

1 out of 5 stars
Scam asking for details and then hanging up when given

i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tried to contact lebara in all the way possible (phone, email, chat from laptop, chat from app but impossible to get a reply from them.

W?

Welldone ?

1 out of 5 stars
Sim swap by scammers just asking for…

Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise. They said extra security put in place, but happened again. UNBELEIVABLE And lebara if you want to contact me don't call my number it is still with the scammers. OK on Day 3 still waiting for lebara to return my number,multiple checks to ensure my i.d. when asking for details where was that security on the number porting. Yesterday told the team would contact me in a couple of hours.. Nothing..contacted today by chat told 48 to 72 hours. TERRIBLE SECURITY AND SERVICE............................................................ Day 9 still no return of my number. No contact from lebara for days. YOU HAVE BEEN WARNED ABOUT THE CUSTOMER SERVICE PEOPLE. DON'T USE.

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All reviews

238 total • Write a review

Showing 1 - 10 of 234 reviews
FO
5 out of 5 stars

Oussama a bien traité ma demande

Oussama a bien traité ma demande

Date of experience: June 17, 2025

MF
1 out of 5 stars

Not good

Only use them for data sim , no phone so can’t get verification codes . No phone support So be very cautious with this outfit

Date of experience: June 10, 2025

c
1 out of 5 stars

Myself and my partner both had Lebara

Myself and my partner both had Lebara, be warned. My partner had his number stolen twice. Both times the help line wasn’t helpful and we are still waiting on the company to get back, we haven’t even had an apology. We were abroad at the time and it ruined the whole week of our holiday. Not to mention the scammers being able to steal his identity and spend money by gaining access to his bank accounts. The helpline is terrible and at a stressful time they made it so much harder. Worst phone company I have ever been with.

Date of experience: June 9, 2025

MC
5 out of 5 stars

Moved to Lebara from EE

Moved to Lebara from EE. Best thing I ever did. Quick delivery of SIM, easy porting of number and great price. Coverage Ok as there is always somewhere with poor reception on all networks.

Date of experience: June 8, 2025

g
1 out of 5 stars

Do Not Use Lebara If You Want To Travel

I have been with Lebara for a little while now and we have 4 Sims on our account. My wife and I like to travel a lot as we are semi retired and while we are at home we are almost 100% of the time connected to WiFi. When we travel we are mostly connected to WiFi and just a small amount of usage inbetween and we make calls over WiFi. My allowance is 25Gb per month and I use almost nothing at home but on average we use 0.5Gb abroad each time so around 0.2% of allowance. We rarely use calls or texts but sometime our girls call us or text us. I spoke to Lebara (Ajinkya) to explain this but Lebara are not interested. I could understand if we used the majority of our allowance but because we almost use no allowance in the UK and a fraction when we travel they now want to charge us for all incoming and outgoing calls and texts and also for any data we use outside the UK because we “use more abroad than at home” Of course we do as we use nothing at home and 0.2% when we travel I explained but they have said it doesn’t matter and there is nothing they will do and the charges will apply when we travel. Easy solution for me then as I will move all 4 sims to a different provider.

Date of experience: June 7, 2025

GC
1 out of 5 stars

STOP STEALING DATA FROM CUSTOMERS

Seems lebara is doubling up on taking back the data after they have robbed the customers. If I purchase a top up and then use it to buy a plan for £5 I get 2.5G. However if I use my card online to purchase the same plan I get 5G. Make it make sense. You people are robbing customers so you can have access to their credit card information. Because even if I remove my card after I have made the purchase you people still try to access it the following month without permission. Is Lebara a scam!!! £5 should be 5G across the board irregardless of weather the customer uses a card or a top up pay. Stop stealing from customers!!! Give customers back the data you steal from them each month. Why would I recommend such a scamming network to friends. 😡

Date of experience: June 6, 2025

MW
1 out of 5 stars

Totally unhelpful phone provider

I posted a critical review, following my dreadful experiences with this company. Suddenly, via Trustpilot, they rushed to head off the bad publicity by promising to help. They haven’t contacted me since. I’m abroad and I can’t report a stolen bank card, can’t receive SMS and can’t even call their helpline.

Date of experience: June 3, 2025

C
5 out of 5 stars

Fik supergod hjælp og vejledning af…

Fik supergod hjælp og vejledning af Flora. Er fuldtud tilfreds!

Date of experience: June 3, 2025

UG
1 out of 5 stars

Very bad network

The connection is weak in known places like the A64 no connection there, it uses too much mobile data at a time, runs out very quickly and doesn't offer good prices for only 1GB it is nearly 2 pounds a month.

Date of experience: June 1, 2025

J
1 out of 5 stars

Update speed test at 10:40 pm 25/5/25…

Update speed test at 10:40 pm 25/5/25 0.37mbps on 5G with no updates in background or any other network traffic please read this 0 stars Internet constant freezing snail downloads ever since new upgraded lines from 5G Vodafone network. Surf the web, watch a video and it downscales to low resolution 360p and blurry, listen to music on YouTube stops constantly buffering, checking emails constantly disconnects from mail server saying offline. Snail download speeds stoping losing your file and have to re download wasting time, money, resources and energy, solution download manager. Signal bars change all the time from 1 to 4 bars sitting in same area. Tested every room in the place and on another phone and PC same issue was working before. Went outside of premises and works but continually freezes. Phone calls cut off and also other recipients say can’t hear you after some time into call. Have to go outside in all weather conditions, heat, rain, cold and night to get reliable reception and only in early hours of the morning when others are asleep. Visiting people in other Sydney suburbs same issue, no service, freezing disconnection. Disappointing service when you need it and should work reliably inside a Unit, town house, granny flat etc. Can’t finish downloading security updates for phone or PC constantly stops, freezing. Tried multiple OS windows, Android, Apple, different settings same issues and even another phone. Borrowed a friends phone same issues. I uploaded a screenshot of time required for a security update which is 1.2GB, the screenshot shows 5 hours to download then freezing needing to search for network connection, option, Lebara, auto and after 3 to 5 mins again as constant freezing connection, ridiculous. Tried different settings from 4G to 5G, allow more data on 5G and it is slower work that one out folks. The bonus data is a joke, you won’t even be able to use or access the standard data reliably in your package. Customer service is virtually non existent waiting 1/2 a hour minimum and have no knowledge or experience to address this issue. Constantly telling you to try the following instructions which do nothing but waste time, money and also causing headaches. The TIO support telcos providers not the users who subscribe. Do not trust the governments they work against everyday people. Don’t waste your money and avoid headaches with this telco as they are the least reliable.

Date of experience: May 28, 2025

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