Review summary

Lebara Mobile (FR) has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

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JM

José Manuel Rodrigues Artilheiro

1 out of 5 stars
Well 1 STAR because there's no zero…

Well 1 STAR because there's no zero stars. Be aware of this Lebara scheme ; I dont have a contract i buy manually a bundle meaning im intittled to buy it when i want is not a contract is buying a service but im told by Lebara costumer service that automatically it will renew himself ????? Wait a second i dont have a monthly contract i buy a service manually that last 30 days but its me that choose when i want yo buy it . But gets even better one day BEFORE expiry my bundle Lebara automatically charge me the same bundle i bought previously without my permission . Meaning its FRAUD im being charged a service whithout being provided the service itself because didnt expire yet . How can this be possible ??? Again i dont have a contract !!!! Its a bundle there's no subscription or fix payments thats why you buy it when you want but still Lebara charge you like a monthly contract. Dont fall in this shit cancel Lebara payments in your bank app and only switch it on when YOU decide to buy the bundle not LEBARA charging you 24 hours in advance and without your authorization. Dont use the APP cancel erase it frpm your phone if you buy bundles they will take your money without your permission this is illegal AGAIN i buy a bundle not a monthly contract

T

Theo

1 out of 5 stars
I had switched to Lebara a year and a…

I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fourth of June till fourth of July. I have spent on Lebara £75 just to add data so I was buying plans to have data. The best was that in four days time in three days time, sorry I’ve used 50 giga data. Is that possible? Lebara is coming the customer with the data and when I made a complaint they gave me five giga data back then all of a sudden that’s gone And on my account I’ve got extra 20 gig and after 2 1/2 weeks that I was waiting for someone to contact me they decide to contact me on Sunday 2 o’clock just before lunch with my family to tell me that I have to keep my mobile data off when I am on Wi-Fi They think they talking to a child even my children on TikTok they don’t use that much data they reinstalled some of my data back even though I explained that I need to travel and I need data on my phone. I haven’t been planning to change network but now definitely I’m leaving Lebar I’ve been with Vodafone with sky with EE with O2 never ever ever. I use more than 30 GB per month of data. I always have spare data in the end and Laura 50 GB the disappearing in three days what is your secret? Lara? Tell it to the customers guys go away don’t go near

MP

Maylis Petitcol

1 out of 5 stars
Scam asking for details and then hanging up when given

i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tried to contact lebara in all the way possible (phone, email, chat from laptop, chat from app but impossible to get a reply from them.

W?

Welldone ?

1 out of 5 stars
Sim swap by scammers just asking for…

Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise. They said extra security put in place, but happened again. UNBELEIVABLE And lebara if you want to contact me don't call my number it is still with the scammers. OK on Day 3 still waiting for lebara to return my number,multiple checks to ensure my i.d. when asking for details where was that security on the number porting. Yesterday told the team would contact me in a couple of hours.. Nothing..contacted today by chat told 48 to 72 hours. TERRIBLE SECURITY AND SERVICE............................................................ Day 9 still no return of my number. No contact from lebara for days. YOU HAVE BEEN WARNED ABOUT THE CUSTOMER SERVICE PEOPLE. DON'T USE.

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All reviews

238 total • Write a review

Showing 31 - 40 of 234 reviews
NB
1 out of 5 stars

Are thees people in customer service…

Are thees people in customer service real people, living with us on this planet. Unbelievable. I'm really struggling to find words 🤬 Do yourselves a favour and stay away from lebara

Date of experience: February 25, 2025

AR
1 out of 5 stars

Very dissatisfied once again

Very dissatisfied once again, data was running out extremely fast so phoned and complained, told them I was going to change my network provider and that I had given a bad review on Trustpilot, got a random phone call off an agent days later asking me what my complaint was and was offered a new deal based on the amount of data that I regularly use and was told “your data will now last you the whole month” asked if my phone call was being recorded and got the person to quote that my “data will last the whole month” ….its not even 3 weeks in and I’ve run out of data again, not only that but was asked if I would remove my bad rating on Trustpilot if they changed my plan to a better one, which I did at the time but only because I was offered what I thought was an amazing deal, turned out to it to be false and I now feel as though they have blackmailed me for the sake of a bad review, changing my network provider tomorrow morning and wouldn’t ever recommend using lebara for that reason

Date of experience: February 20, 2025

C
5 out of 5 stars

Merci à le service client (Youssef)

Merci à le service client (Youssef) qui m’a aider à résoudre mon problème et qui a prit le temps de le comprendre. Je recommande.

Date of experience: February 17, 2025

c
1 out of 5 stars

Customer Service Worse than Useless

Switched to Lebara from Sky and seemed to go ok - had temporary number for 3 days but after my old number was supposed to be reinstated, calls were ok but texts were still appearing as coming from the temporary number for some contacts, but not for others! I rang Lebara and spoke to a guy (in India, I think - he had a heavy accent so I wasn't convinced he properly understood the problem) who said it was an RCS issue and talked me through how to switch RCS OFF on my phone, saying it wasn't necessary and just to use SMS instead! I noticed that the RCS on/off menu page showed the Lebara number as my temporary one, which I reckoned was the route cause of the problem. Annoyed that I was missing the advantages of RCS, I rang Lebara again and spoke to another guy (in India, I think - same language barrier issues) hoping to get a better result, but he just said RCS wasn't supported by Lebara - which is incorrect! Frustrated I started googling, which led me to a thread on Reddit (titled "Fix for RCS chat not setting up") suggesting an RCS issue and showing a sequence of steps to reset various aspects, including remove SIM, clear caches, reboot, reinstall message app etc. - it didn't seem to work at first and I no longer even had the option to switch RCS on/off but after leaving my phone for an hour or so (for things I don't understand to maybe happen at the network end of the process, I think) it all worked! The RCS option is now back (if I did want to switch it off/on) and importantly, it shows in that part of the menu my 'normal' number rather than the temporary one that was showing when I first rang Lebara to try and resolve. So, Lebara are absolute rubbish. They were talking cr*p. It's a cheap contract, recommended by Martin Lewis, but customer service knowledge about their own product and phone network technologies is absolute zero!

Date of experience: February 14, 2025

ST
1 out of 5 stars

Complete joke

Spent 10 days trying to speak to someone regarding my phone plan as it wasn't suiting my needs. The ppl they employ are obviously severely mental challenged as they did not understand my email that stated I need a new plan as this one isn't working for me to get an email back telling me i can call 42 other countries which wasnt even the issue. I was at my wits end when I finally got through and told them this plan didn't work for me and want to cancel, they didn't even ask what the problem was just cancelled the monthly renewal.

Date of experience: February 13, 2025

P
1 out of 5 stars

LEBARA STOLE £25 FROM CUSTOMERS ACCOUNT

i bought a £25 plan and it helped itself to my account and took out two £25 plans sent details to lebara custmor care team and nothing will have to take the theft to the bank i never even got a phone call back my advice !!!!!!!!!!!!!!!!!!! AVOID !!!!!!!!!!!!!!!!!!!! CUSTOMER CARE DONT GIVE A TOSS ON THERE CUSTOMERS

Date of experience: February 11, 2025

C
1 out of 5 stars

Went to Lebara after leaving three

Went to Lebara after leaving three. I ordered 2 sims. 1 for work and 1 for personal phone. The speed of the internet was shocking. 5 mbps. I have cancelled them both and gone to Smarty who use the three network. My download speed is now 180mbps.

Date of experience: February 7, 2025

S
1 out of 5 stars

Caution when using Lebara

Caution when using Lebara. Switched "Auto renew off" but they still took £10 out of my bank... Called them 11/1 but still no refund.

Date of experience: February 4, 2025

KM
1 out of 5 stars

Really poor customer service and I do…

Really poor customer service and I do get the feeling I'm being fobbed off by Lebara, because I genuinely am! I've been chasing a gift card since last June which was via MSE. I've contacted Lebara via live-chat, telephone, email and letter. I've still not received a reply, or the gift card. I did see a few replies on here from John-Paul Patten from Lebara, advising disgruntled customers to contact him. I did that last week but still no reply.....next stop, OFCOM. Companies shouldn't advertise gift cards as incentives if they're not going to honour them. I would avoid.

Date of experience: January 29, 2025

BJ
5 out of 5 stars

My granddaughter had problems using her…

My granddaughter had problems using her fone in italy I spoke with a gentleman who helped me with instructions with settings on her fone wich worked she was so happy thank you lebara for your great service 5 stars 🌟

Date of experience: January 28, 2025

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