Review summary

Lebara Mobile (FR) has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

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JM

José Manuel Rodrigues Artilheiro

1 out of 5 stars
Well 1 STAR because there's no zero…

Well 1 STAR because there's no zero stars. Be aware of this Lebara scheme ; I dont have a contract i buy manually a bundle meaning im intittled to buy it when i want is not a contract is buying a service but im told by Lebara costumer service that automatically it will renew himself ????? Wait a second i dont have a monthly contract i buy a service manually that last 30 days but its me that choose when i want yo buy it . But gets even better one day BEFORE expiry my bundle Lebara automatically charge me the same bundle i bought previously without my permission . Meaning its FRAUD im being charged a service whithout being provided the service itself because didnt expire yet . How can this be possible ??? Again i dont have a contract !!!! Its a bundle there's no subscription or fix payments thats why you buy it when you want but still Lebara charge you like a monthly contract. Dont fall in this shit cancel Lebara payments in your bank app and only switch it on when YOU decide to buy the bundle not LEBARA charging you 24 hours in advance and without your authorization. Dont use the APP cancel erase it frpm your phone if you buy bundles they will take your money without your permission this is illegal AGAIN i buy a bundle not a monthly contract

T

Theo

1 out of 5 stars
I had switched to Lebara a year and a…

I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fourth of June till fourth of July. I have spent on Lebara £75 just to add data so I was buying plans to have data. The best was that in four days time in three days time, sorry I’ve used 50 giga data. Is that possible? Lebara is coming the customer with the data and when I made a complaint they gave me five giga data back then all of a sudden that’s gone And on my account I’ve got extra 20 gig and after 2 1/2 weeks that I was waiting for someone to contact me they decide to contact me on Sunday 2 o’clock just before lunch with my family to tell me that I have to keep my mobile data off when I am on Wi-Fi They think they talking to a child even my children on TikTok they don’t use that much data they reinstalled some of my data back even though I explained that I need to travel and I need data on my phone. I haven’t been planning to change network but now definitely I’m leaving Lebar I’ve been with Vodafone with sky with EE with O2 never ever ever. I use more than 30 GB per month of data. I always have spare data in the end and Laura 50 GB the disappearing in three days what is your secret? Lara? Tell it to the customers guys go away don’t go near

MP

Maylis Petitcol

1 out of 5 stars
Scam asking for details and then hanging up when given

i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tried to contact lebara in all the way possible (phone, email, chat from laptop, chat from app but impossible to get a reply from them.

W?

Welldone ?

1 out of 5 stars
Sim swap by scammers just asking for…

Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise. They said extra security put in place, but happened again. UNBELEIVABLE And lebara if you want to contact me don't call my number it is still with the scammers. OK on Day 3 still waiting for lebara to return my number,multiple checks to ensure my i.d. when asking for details where was that security on the number porting. Yesterday told the team would contact me in a couple of hours.. Nothing..contacted today by chat told 48 to 72 hours. TERRIBLE SECURITY AND SERVICE............................................................ Day 9 still no return of my number. No contact from lebara for days. YOU HAVE BEEN WARNED ABOUT THE CUSTOMER SERVICE PEOPLE. DON'T USE.

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All reviews

238 total • Write a review

Showing 21 - 30 of 234 reviews
LG
1 out of 5 stars

If I could give minus stars I would

If I could give minus stars I would. Spoke to some one and they hung up advising can only stay on the call for a small amount of time. Told me it's my fault and that I need to call back in 24h. Asked for a manager and they said they don't have one and then turned around and said he's new and cannot help further and hung up

Date of experience: April 14, 2025

js
5 out of 5 stars

hej har lige talr med Magnus,og ordnet…

hej har lige talr med Magnus,og ordnet mit taletidskort,har været kunde i mage år alt i orden,vh john

Date of experience: April 14, 2025

B

BJ

US

5 out of 5 stars

Brugt dem igennem flere år.

Fantastisk god. Jeg har brugt dem igennem flere år. Meget nemt at skifte abonnement størrelse. Meget nemt at tilføje data/minutter/sms undervejs.

Date of experience: April 7, 2025

S
1 out of 5 stars

Pathetic Annoying TV Advert

Cannot stand their TV advert with that skittish woman. Have complained many times about it and they are still showing it. I hope they didn't spend five figures on the writing and production of it. Doesn't even tell the viewer what the company is about. So annoying!

Date of experience: April 4, 2025

ck
1 out of 5 stars

Have to follow up on my lebara revue a…

Have to follow up on my lebara revue a couple of days ago, they do not care hense no response. Wish that I had checked this firm on trustpilot before buying a sim, once bitten twice shy....

Date of experience: March 28, 2025

ds
5 out of 5 stars

Sorted my problem and saved ne miney

Sorted my problem and saved ne miney

Date of experience: March 19, 2025

RC
1 out of 5 stars

Not entirely truthful

First SIM card could make calls but not receive them. Second SIM card would not register. Charged me twice for zero service. Avoid at all costs.

Date of experience: March 18, 2025

rp
1 out of 5 stars

Rubbish company

Rubbish company, my phone number got given out twice by Lebara to a random person pretending to be me causing all my bank accounts to be hacked and £1000s stolen ,emails and social net works taken over, because some random person got my number ported over to there sim card causing my phone to be shut down,not being able to make phone calls ,send messages etc and someone else had all my information on there phone because they had my number, my life has been absolute hell.

Date of experience: March 13, 2025

m
1 out of 5 stars

CAS-2135644-V5K7K9

CAS-2135644-V5K7K9 - CRAP CUSTOMER SERVICE AND TECHNICAL DEPARTMENT , DO NOT BUY LEBARA SIM NOT EVEN THEY OFFER FOR FREE. NOT AT ALL, COMPLETELY CRAP NETWORK AND CUSTOMER SERVICE. LITERALLY ROBBING PEOPLE. ITS BEEN MORE THAN 4 MONTHS AND RAISED 4-5 QUERIES AND STILL NOT A SINGLE PHONE CALL OR RESPONSE. DO NOT JOIN LEBARA

Date of experience: March 10, 2025

Cv
1 out of 5 stars

Foute facturen van Lebara.

Op 24 december 2024 heb ik een sim only abonnement genomen bij Lebara met de afspraak dat het abonnement in zou gaan op 8 maart 2025 met nummerbehoud. Even later kreeg ik bericht dat mijn simkaart onderweg was. Een week later had ik hem nog niet. Ik belde met de klantenservice en die zei dat ze een nieuwe zou sturen en de eerste blokkeren zodat die niet in verkeerde handen zou komen. Prima als ze niet zouden nalaten om die kaart te blokkeren. Nu krijg ik vanaf december facturen op het nummer van de zogenaamde geblokkeerde kaart, terwijl ik die nooit gebruikt heb. Vanmorgen zelfs een email dat ze de facturen naar een incassobreau sturen. Schandalig.

Date of experience: March 6, 2025

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