Mint Mobile Reviews

They didn't honor the $240/year for unlimited data promo I purchased at the same time my wife bought their iPhone 16e for $699 (we are 5-year customers of Mint). Before I bought the plan, a Mint agent told me promo was good for existing and new customers. Turns out the $240/year unlimited offer is for new customers only. Mint agent agreed to refund $240 to us; now, Mint is refusing to refund us or apply $240 to my wife's Mint account. We want to keep the phone since my wife is already using it; just want them to refund our $240 on file there somewhere, or apply to my wife's Mint account since her annual plan is up for renewal in May 2025. Question, Mint... if you keep our hard-earned $240, on what profit line does it go for Mint? Ryan's pocket, a rep's pocket who's refusing the refund? And does it matter that we've had 10 relatives subscribe to Mint in our 5 years with you? If no refund is coming, we are done with Mint. DO THE RIGHT THING... credit our card $240 (we just bought the phone/plan last week) or apply $240 to my wife's account. UPDATE -- Mint replied to my review below with the nicey message, "This is not the experience we want you to have when using our service." In the end, they turned me away and kept my $240 for a plan I can't use (after their rep said I could). Because of this, we are leaving Mint after 5 years and after referring 12 relatives who became Mint subscribers. Mint can't be trusted to do the right thing.

I think it is wrong that I have to pay every 3 months instead of monthly, and your false advertising is very misleading when it says payment of $15.00 monthly when I'm being charged $25.00 a month 3 months in advance. I cannot afford to pay for 3 months in advance. However I can afford to pay monthly, but mint mobile does not give me that option

It may seem like they have a great deal of plans but watch out for the additional fees that they didn't inform you. $45 for 3 month trial sounds a good deal. A yearly plan is not too bad. But everytime when you purchas a data or plan, they charge you about the same amount of fees. For example, $20 of data order, $20.64 is charged at the same time.

I recently had no signal and I can only make emergency phone calls after paying advance for one year of service from Mint mobile. I called up and asked what was wrong with my phone service and was told by one of their services technicians their system showed that my phone was locked and it wasn't their problem. I should contact the manufacturer to get it fixed! As it turns out after I cursed out Place of purchase and tried to contact the phone manufacturer Samsung, it was a system problem on network end!!! I was without service for a couple of hours. The customer service person had me change settings and reset my phone losing all my network information! Apparently they were doing maintenance somewhere and she just didn't feel like telling me that, either she was incompetent or really didn't care! I'm thinking she was incompetent she could barely speak English! Buyer beware!

Great job here

My family service was not renewed at the $15 a month promotional price. I will be looking for another service.

I've used Mint Mobile for a year now. I love the transparency about cost. Companies are supposed to tell potential customers the cost for their services, and all too often, when it comes to phone/internet/cable providers, even such simple transparency is difficult to come by. Mint tells you what your cost for the whole year will be, clearly, up front, and without making you get halfway through signing up first. Personally, I'm the sort of person who loves to be able to sign up for a whole year of service at a good price, pay up front, and then not worry about it until it's time to pay again. I don't use much data, so I pay $180 a year for the cheapest plan. If my usage habits change in the future, I will be able to simply pay the difference in price between my current plan and the cost of the next level up in order to upgrade. (After using Mint for a year, this has so far never happened.) Signing up is easy and simple. The app is easy to use and understand. And renewing my plan for another year was easy as well. As for my service coverage, it seems quite similar to the coverage my friends and co-workers have, but they pay a lot more each month than I do. (Admittedly, I live in a semi-rural area, so there are occasionally dead zones, but those are dead zones for everyone, and the folks with the big name carriers also don't get signal in those spots, so it's not really a point against Mint.)

A fraction of the cost for the same service as the major carriers. No downside.

They scammed my mom $700 ,ridiculous customer service .

Way better than Verizon. I pay about 10x less and the service area is even better,

Seems really bad

Happy with the plan I have, did run out of data a couple times, but never left stranded without any data at all.

They can't get there billing correct they have double charged us for 3 line for the last 5 months. Customer service is a joke .we have gone through it month buy month and they won't admit we have been double charged. Piss poor company and we will be finding another carrier. The better business burrow has contacted us also .STAY AWAY

good deal and service

Good price for a number, but if it doesn’t work what’s the point? Terrible technical/service support. Don’t buy the International Pass it does not work must of the time and when you ask for a refund the give only excuses.

It really weak signal in my home area.

I tried mint mobile because I saw good reviews and I was tired of the big company screwing me over. This was one of the worst mistakes ever. Leave verified through their website that my phone is compatible. I have literally spent hours on hours on the phone with him because my phone will not work. Their customer service, including their supervisor, is absolutely terrible. They do deserve five stars for worst customer service. Their supervisors care less than the actual customer service representative. Now they're telling me my phone is only partially compatible. Wth hell does that mean. Cuz before I signed up I was told it was compatible not partially compatible. 3 and 1/2 Weeks later. I was on the phone, I don't know how many attempts at troubleshooting now. They're refusing a refund because it's past the first 7 days. Now I see why they sell in bulk. 😤

No complaints

Love the pricing and payment options. Trying to buy a new phone through Mint as an existing costumer was not very user friendly on the website/app, but I'm happy with the phone I finally managed to order and the set up was super easy. The payment plan option through Affirm enabled me to upgrade to a nice new phone. For the first time in my life, I have technology at my fingertips that isn't already outdated or an inferior knock off brand, and I really appreciate that experience. I couldn't have gotten that with any other phone companies and have been a very happy Mint customer for almost a decade now. Switching phones and plans from other places was easy back then, and getting off of my ex husband's plan and on my own was flawless and easy.

So easy to use and what can I say.... Save $$$$$ big time! Also the merch.... Fantastic!!!!!