I have had mint mobile for three years and it's been mostly good. I have had issues with texts showing up weeks after they were sent or sending five or six of the same texts. I digress, the real reason I'm writing this review is I ordered a phone through mint and used affirm to purchase it, the same day I ordered it I got confirmation of the loan but not of the phone. I couldn't get any information, I ordered on a Friday so I figured maybe it was because it was after their office hours that it wasn't showing. Monday I checked, nope, no information. Tuesday, I messaged through my app. I was told sometimes the person I was talking to that they cannot see orders in certain areas. I had paid for expedited delivery of one business day, Tuesday should have been the day I received the phone. Yesterday I called mint still no order number, nothing, I am told that I have to contact affirm about the phone. I talk to affirm and of course they told me they are only financing, which I knew, but do the steps, right? I call mint back and this poor girl on the phone is doing everything in her power to figure this out, to no avail. The kicker is mint has already been paid by affirm and mint can't tell me where the money is lol. I will be calling affirm today and cancelling the loan and likely going to switch providers. I had written off all of the things that had gone wrong for the price, because I was saving money. But this company never came up with a solution for the issue, never called me back when our call was disconnected, nothing.
