Marriott Vacation Club Reviews

While I can see some benefits in the program, since joining, We have experienced multiple miscommunications between what we were told in the sales pitch and what we signed up to. We have yet to stay anywhere with points, so I can't review that. I signed up at the Gold Coast, and the program I saw potential in now seems like we purchased a bad car. We did not receive access to view the online portal membership until after the cool-off period, which should have been my first red flag. I am currently disappointed with annual fees not matching what we were quoted in the sales pitch. I was also told I could stay at a Melbourne Marriott Hotel with points, when in fact the hotel is not on offer with points.

I am a Presidential member, and I called to put my son and his wife on our reservation instead of us. That is how we have always done it, it was easy. Now, I found out after over 15 years of doing it that way, they changed the process 2 weeks ago and never alerted their owners of the change. Now you have to go online and change it, and it takes 4 days. I spoke to Marvan, the supervisor, who was very nice, but completely unable to help me. You would think the Marriott would be more willing to take care of their members. I continue to be underwhelmed by the service at Marriott Vacation Club.

We stayed at Marriott Ko Olina beach for five nights, a tour with a membership sales presentation. The property is beautiful and well maintained (though we felt a bit artificial). Hotel staffs were friendly and we enjoyed the Hawaiian language and Ukelele classes. The issue is the sales - the manager (male, white, late 40-50s, shaved-head and wore glasses) was extremely rude and perhaps a racist. He came in at the end of the 90 min session, and started his pitch- at this point we were worried as we had an appointment right after. When we told him we have a few min left, he suddenly stood up, bluntly stated ‘THEN WE END NOW’ and walked away without any greetings. We, including the other Marriott sales rep, were shocked with this offensive and extremely rude attitude. Note that he is a manager - the company apparently lacks appropriate trainings for their senior staffs, or hires wrong people. I completely lost trust, and will never recommend Marriott vacation club as they seem to critically lack professionalism and humanity.

I genuinely hope that if you are reading this, you have never had the displeasure of working with Marriott Vacations for a Timeshare. If you have, I’m truly sorry, especially if you have dealt with anything like my sister and I have. Salespeople at the Newport Coast Villas location fabricated and left out so many important decision-making details during the sales presentation. To me, that means we were fraudulently pushed into buying a timeshare for almost $30k. The only reason we were even comfortable doing this is because Marriott had a buyback program and a strong brand. We were told, if changed our minds, it would be no big deal we could get out of the contract. Except it is a big deal because the buyback program doesn’t exist! Now we are stuck with an ever-increasing debt that will be passed to our children, another tidbit that was left out. We cannot even refinance like they said we could! According to Marriott, the only thing we can do is pay off the entire loan balance if we want to get rid of it. I thought that was a joke. Apparently not…

Avoid MVC at all costs and this is coming from a 20+ year owner. The vacation club that used to appreciate your ownership, provide honest customer service, and work with you to resolve issues is gone and has been replaced by a conniving grifter operation that will lie to your face to squeeze another year of maintenance fees out of you. I blame it on the recent acquisitions of other vacation clubs and the placement of those clubs management into decision making positions in MVC.

Been a member for 12 years and would not recommend into purchasing. Maintenance Fees go up every year drastically. last 3 years view has sucked from looking at a dumpster to an awesome view of renovation. Its always something with these guys

The sales staff at Marriott Vacation Club are predatory by nature. They lured me into their presentation with a gift card and I was told it would be a “no pressure, no obligation” meeting. The day of my presentation must have been opposite day because it was all pressure and they absolutely made me feel obligated to buy. I made the dreadful decision to purchase right before COVID hit, and even though travel has been open for the past 18 months, I still have never been able to use my timeshare. Their staff claimed I was making a real estate investment into the Marriott brand and seeing how I believed this was a trusted name, I felt secure in my purchase. When they told me they had a buyback program, which felt like a little insurance policy should things change down the road, it made me feel more comfortable in making this purchase. I was hesitant at first because the interest rate was so high, but they once again alleviated my concerns by telling me after 12 months of payments, I could refinance to a much reasonable rate. However, they didn’t properly disclose the maintenance fees, nor did they take any time to educate me on how to use the program. Because I didn’t understand how it worked at first, I lost several of my points that I had already purchased. Every positive benefit they promised turned out to be a lie. You really can’t trust anyone anymore, especially Marriott salespeople.

If you are thinking about purchasing a unit with Marriott, don't. It will likely be the worst decision you made. The maintenance fees go up every year, if you only purchase one unit, you will have a very difficult time booking a vacation when you want it, even at your home resort, and when you sell, they will likely exercise their right of refusal, which will then block you out of everything the day you close even if you are still in your use year, making it difficult for you to use your remaining points. Their customer service representatives can also be very rude.

Thomas Hearl was awesome What a top guy We are looking forward to more Marriott vacations Very kind people working here very impressed

I wouldn’t recommend anyone to do this honestly. The sales agents try to sell you on the spot without giving you any due diligence time frame and they were extremely bad at answering tough questions. They also kept trying to pressure my wife into signing up for it instead of me right in front of me. I am a financial advisor as well as a real estate agent, so I’m a specialist when it comes to certain things, and I am very knowledgeable about business and his practices and contracts. When I had asked to see their contracts and their agreement, they could not provide anything to me, and when I had made mention that if it’s not in writing, who is the saying That you told me anything verbally? So I had asked is there any manager that is able to include some writing that I would like that would benefit both parties, both parties being me, and them into which it will protect us if indeed, there is an error on, y’all charging me, y’all not picking up the phone or y’all not living up to your expectation of promises. There was nothing and I do mean not one single thing they could’ve given me that stated their terms and condition, and that was a huge and I mean humongous red flag. The simple question that had asked him that threw them off his , you’re telling me all this stuff verbally but what have you and your manager got fired today because Marriott decided to clear house and everything y’all told me was verbally what recourse would I have to protect myself. You’re telling me this now, but if you left the company tomorrow, I already signed every single documentation that you wanted me to sign without even reviewing your terms and policies and conditions so if I was to try to dispute this or take it to court the first thing they’re going to look at is what is in writing and what did I sign. After adding everything up as well I figured for the amount of money I’ll be paying for the maintenance fees, club fees, and monthly fee, if I added that up until a year it came up to roughly around $4800 and with that type of money I’m able to get almost any type of nice resort for 5 to 7 days especially when they run deals so what’s the use of me even having a Marriott club membership. I hope this helps. I’m not an angry customer or anything. I am just a party who is well-versed in contracts and the process of the special warranty deed that they try so hard to sell you. Good luck with your decisions.

Rude employees won’t stand behind their stuff. Never book through Marriott again because of these horrible people. My plane canceled so I couldn’t make my connection to St. Kitts. Called the Marriott to let them know I couldn’t get there. They weren’t available over weekend and when I could speak with them Susan R from Utah and Tony employee ID 66814 were horribly rude and unhelpful. You are better off saving and booking outside of this scam of an operation for family vacations. We employee over 300 people and have used Marriott for years to put up people in business trips. We will never view Marriott in the same light again and we will be sure that since they don’t value our business we will not be loyal to them in the future.

Do not use this company. They are a scam and horrible employees to deal with. You book your vacation a year in advance because they miraculously have nothing available given they own these properties. We were supposed to go to St. Kitts for Easter. Day we were scheduled to leave the airline canceled our flight due to maintenance issues and was unable to get us to the island till Wednesday which would have left us 2 nights out of 7. Needless to say we opted to stay put. Called Marriott immediately they were not available on the weekend. Called again Monday no return call. Finally get a hold to Tony Emp ID 66814 and he was horrible and rude. We ask to speak to supervisor, Susan R from Utah. She was worse. Bottom line, they will take your money and offer any assistance. You are better off booking your own vacation with VRBO or another service that values customer service.

I would give 0 stars if possible!! Horrible company, lie to you to sucker you in to a timeshare and then relentlessly pursue you for money and wanting you to purchase more. You are forced to go to their 'presentations' every time you have a holiday at one of their resorts. Do not trust this company under any circumstances. I had a nightmare of a time trying to get rid of the damn thing after being screwed over on 'maintenance fee's' for years. I am not living in USA either so dealing with them was a nightmare. Call us was all i ever got-bit difficult when there is a 16 hour time difference! I repeatedly asked for emails, even that was too difficult as they had written my email down wrong and also my address-a completely different country from where i live! I mean how hard is it to read a form (i have extremely legible handwriting) We were lied to and told the company would buy back the timeshare from us if we ever decided we no longer wanted it. We had to go to an American Embassy, bring our own witnesses (2) and pay for our signatures to be witnessed by a authorised person. Then send all the documents by registered post. I was forced to pay for the following years maintenance fee's (to keep the 'account' open they said?!!) and told i would be refunded once they received our documents and the property was back in their name (free of charge i might ad!) Cue 3 1/2 months later, multiple emails where i repeatedly asked them to do a bank transfer as my bank does not except foreign cheques they told me the refund had been processed. When i asked how, 'by cheque' I mean seriously?!! These people are so unbelievable to deal with. I wrote an angry email back repeating i need a money transfer, 'oh that has to go through another department'!!! Eventually i received the money transfer minus the fee's to send it so they screwed me out of another $30. One last FU i guess. It’s finally over thank god!! Please beware and stay far away from these con artists.

I am a long time Marriott owner. Recently while on the Crystalshores property on Marco Island, we met with a sales agent. When we didn’t buy their last resort was to send in an Encore rep. They offered what seemed like a good price for a 4 night stay. It involved taking 149.00$ out of our credit card per month. What they didn’t tell us was there is very limited availability. We called right away when we got back and requested a date. We were told “too soon” call back March 31. We called back on 31st and we’re told “nothing available in following year” ! What a scam! Marriot sold us something THAT did not exist. I discontinued payments however they took out 400. They will not refund. Marriott is deceiving you, don’t buy one of these packages!

I ve been a member since 1988. Purchase red week at royal palms Orlando, had a great time over the years. However it has gotten to difficult get anything we want, but the worst part is their point value system, when we 1st purchased in 1988 we were allowed to exchange for 110,000 pts. Those could be used to pay for other stays or other vacations options, over the years they continue to raise the cost of how many points it cost to stay at other properties, fast forward 2023, I'm still getting 110,000 pts which I can use for 3 nights at their cheapest hotels usually Fairfield inn. My yearly fees are approaching 1700/per year. So doing the math, I'm paying $1700 for 3 nights in a cheap hotel. I can stay in a Fairfield inn for less then $100/ night. Here's the kicker because I no longer want to be or own anymore this is a deeded property, it's very difficult to get out of. They do have a policy where you can sign the deed over to them AFTER you pay them the current 2023 maintenance and property fees of aprox. 1700.00. Ok maybe a few are willing to give up another 1700.00. However i am a hurricane IAN survivor I lost everything I owned, house, all the contents, both cars, but the worst was coming home to find my girlfriend had drowned in our home. I can go on and on about how I have nothing left, but coming up with 1700.00 for a vacation club with Marriott is not worth it or is not how I want to spend 1700.00 So after the same conversation with multiple mvc people with the same advice since they won't take property back unless I pay them , it will eventually go in to foreclosure, which gets reported to my credit agencies. I'm almost 70, credit score 835, never missed a payment ever, I have nothing left since hurricane took it all. On the other hand Marriott has billions but they still want my 1700.00 just to get out of this. What's my point, beware that they will screw you , they will sell you 1 thing and then change everything they sold you. You will be stuck with it and they dont care, as long as they continue their scheme. I was fortunate to only have paid 6k 35 yrs. ago. Take your money and use it for a down payment on a small vacation condo instead, but don't give it to them.

We stayed at Barony Beach Club in Hilton Head for just 3 days. Beautiful 2Br unit, looks like it was recently upgraded. Very clean and quite (spring break crowd wasn't there yet). 2 out of 4 pools were heated and we enjoyed it fully, my son was super happy. Overall, again, great experience, as you would expect from any Marriott property. Don't listen to any haters, or believe the 1* fake reviews!

Been a MCVI member for over 20 years and must say the service deteriorated through the years. They are prompt to attract new members , but existing members get no attention - in particular it is hard to get anyone on the main line when members call for booking vacation . Sad I am still a member , but i can’t recommend anyone to join. It will not be right

We had a great room! Good customer service!

We had great family time. Stayed in Ft Lauderdale. Liked the place . Enjoyed every moment of it

Our experience has always been amazing before joining the vacation club and after using our points as well , I do want to mention that out of one million owners there are 70 bad reviews , just because the happy owners don’t have time to go online and boast about it because they are enjoying their vacations , I think the people that complain either can’t afford it and are mad , or don’t know how to use the program properly to get the best out of it , or didn’t bought enough points . Love MVW