Sonia Riddall

Apr 4, 2023

I would give 0 stars if possible!

I would give 0 stars if possible!! Horrible company, lie to you to sucker you in to a timeshare and then relentlessly pursue you for money and wanting you to purchase more. You are forced to go to their 'presentations' every time you have a holiday at one of their resorts. Do not trust this company under any circumstances. I had a nightmare of a time trying to get rid of the damn thing after being screwed over on 'maintenance fee's' for years. I am not living in USA either so dealing with them was a nightmare. Call us was all i ever got-bit difficult when there is a 16 hour time difference! I repeatedly asked for emails, even that was too difficult as they had written my email down wrong and also my address-a completely different country from where i live! I mean how hard is it to read a form (i have extremely legible handwriting) We were lied to and told the company would buy back the timeshare from us if we ever decided we no longer wanted it. We had to go to an American Embassy, bring our own witnesses (2) and pay for our signatures to be witnessed by a authorised person. Then send all the documents by registered post. I was forced to pay for the following years maintenance fee's (to keep the 'account' open they said?!!) and told i would be refunded once they received our documents and the property was back in their name (free of charge i might ad!) Cue 3 1/2 months later, multiple emails where i repeatedly asked them to do a bank transfer as my bank does not except foreign cheques they told me the refund had been processed. When i asked how, 'by cheque' I mean seriously?!! These people are so unbelievable to deal with. I wrote an angry email back repeating i need a money transfer, 'oh that has to go through another department'!!! Eventually i received the money transfer minus the fee's to send it so they screwed me out of another $30. One last FU i guess. It’s finally over thank god!! Please beware and stay far away from these con artists.