Marriott Vacation Club
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Critically lack professionalism and humanity
We stayed at Marriott Ko Olina beach for five nights, a tour with a membership sales presentation. The property is beautiful and well maintained (though we felt a bit artificial). Hotel staffs were friendly and we enjoyed the Hawaiian language and Ukelele classes. The issue is the sales - the manager (male, white, late 40-50s, shaved-head and wore glasses) was extremely rude and perhaps a racist. He came in at the end of the 90 min session, and started his pitch- at this point we were worried as we had an appointment right after. When we told him we have a few min left, he suddenly stood up, bluntly stated ‘THEN WE END NOW’ and walked away without any greetings. We, including the other Marriott sales rep, were shocked with this offensive and extremely rude attitude. Note that he is a manager - the company apparently lacks appropriate trainings for their senior staffs, or hires wrong people. I completely lost trust, and will never recommend Marriott vacation club as they seem to critically lack professionalism and humanity.