Marriott Vacation Club
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No Vacation, Just Stress
The sales staff at Marriott Vacation Club are predatory by nature. They lured me into their presentation with a gift card and I was told it would be a “no pressure, no obligation” meeting. The day of my presentation must have been opposite day because it was all pressure and they absolutely made me feel obligated to buy. I made the dreadful decision to purchase right before COVID hit, and even though travel has been open for the past 18 months, I still have never been able to use my timeshare. Their staff claimed I was making a real estate investment into the Marriott brand and seeing how I believed this was a trusted name, I felt secure in my purchase. When they told me they had a buyback program, which felt like a little insurance policy should things change down the road, it made me feel more comfortable in making this purchase. I was hesitant at first because the interest rate was so high, but they once again alleviated my concerns by telling me after 12 months of payments, I could refinance to a much reasonable rate. However, they didn’t properly disclose the maintenance fees, nor did they take any time to educate me on how to use the program. Because I didn’t understand how it worked at first, I lost several of my points that I had already purchased. Every positive benefit they promised turned out to be a lie. You really can’t trust anyone anymore, especially Marriott salespeople.