Marriott Vacation Club
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I am a Presidential member
I am a Presidential member, and I called to put my son and his wife on our reservation instead of us. That is how we have always done it, it was easy. Now, I found out after over 15 years of doing it that way, they changed the process 2 weeks ago and never alerted their owners of the change. Now you have to go online and change it, and it takes 4 days. I spoke to Marvan, the supervisor, who was very nice, but completely unable to help me. You would think the Marriott would be more willing to take care of their members. I continue to be underwhelmed by the service at Marriott Vacation Club.