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Kathy

Kathy

Member since Invalid Date
1
Review
1.0
1 out of 5 stars
Average rating

Reviews by Kathy

Marriott Vacation Club logo

Marriott Vacation Club

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1 out of 5 stars
May 2, 2023

I am a Presidential member

I am a Presidential member, and I called to put my son and his wife on our reservation instead of us. That is how we have always done it, it was easy. Now, I found out after over 15 years of doing it that way, they changed the process 2 weeks ago and never alerted their owners of the change. Now you have to go online and change it, and it takes 4 days. I spoke to Marvan, the supervisor, who was very nice, but completely unable to help me. You would think the Marriott would be more willing to take care of their members. I continue to be underwhelmed by the service at Marriott Vacation Club.