Lyca Mobile UK Reviews

Seemingly seamless.

good Internet👍

So fast delivery

I purchased a physical SIM card as I needed data for in 3 days I then followed every step they told me to do and 8 would receive data instantly but instead of adding data to my sim they decided to send out a new sim which wouldn’t come until the day I left so I then requested a refund and they didn’t approve of it so now I have a SIM card that I no longer need with my money lost

Great customer service. However, the app wasn't helpful, and I was sent a 6 digit otp when a 4 digit was required, very frustrating, so I had to wait until the next day to fix my problem.

Excellent quality

Sim card delivery could be faster

To have more fun and new experiences

ordered and eSim with data and minutes bundle. whilst the number was enabled the minutes and data were not. Was told they would be applied within 24 hours but never happened. Numerous calls to call centre typically greeted with a 'couldn't care' attitude. Online chat simply didn't work either disconnecting or agent just saying 'can you not see my message'. Did eventually receive refund

Avoid this company they send you bills when you have cancelled your contract and ignore all complaints Please Avoid

As a deaf person I use non-voice options to communicate. The 'bot, like all 'bots, is entirely useless and email takes weeks to be responded to. This means Lyca is in breach of The Disability Act as they should not expose disabled people to inferior service, which they clearly are. All 3 Direct Debits to pay monthly bills are set up and my kids and I are continually hounded because Lyca are still trying to take from a defunct card. What a shambles!

I contact Lyca support related to my service. Bea helped me quite smoothly. Very happy with service.

Very polite professional and efficient

Seamless internet access over 20 days in Spain. No issues with internet, emails or TV shows.

Following my reviews on 13 June and 16 June, after much effort and eventually posting a review on Trustpilot, I managed to speak with Albert. I believed the matter had been resolved last week (around 19/20 June), as both of my phones were working at that point. However, on Sunday, I discovered that the Lyca signal had once again stopped on one of the phones. I will continue to monitor the situation and keep you updated on any progress today. It has now been three weeks since this issue first began, and unfortunately, it still hasn’t been fully resolved.

For : Kavitha from lyca mobile service. My mobile was stolen and i was used the lyca mobile services that time. I called the lyca customer service to shut down my sim card and Kavita was there to help me. She was really helpful and guided me every step how to order the new one and etc. Thanks Kavitha!!

My account changed without me knowing. My account says I pay £9.99 a month. But been charged £25 for the past 2 months. I emailed and didn’t get a reply the first month, I forgot about it till this months bill came out at £25 again. I looked on my account it still showing I should be paying £9.99. I phoned customer service waited ages for a reply, she got onto my account saying my account should be £25 but it’s still saying £9.99. By this time I’ve ended my account disgusted and will never use this company again I have a credit balance of £9.97 that I want refunding back to my bank account. On your reply I answered the phone you did not speak to me so I put the phone down. I have since phoned Lyca back, they don’t speak very good English I don’t know what you are saying. So email in future. All I want is my money back what I have in my credit balance and the difference of what you have charged me for the past 2 months. If you look at my profile picture the details are on there

I bought a Lycamobile UK eSIM for short-term use and took all reasonable steps to prevent auto-renewal: • No card was saved to my account • The auto-renew option was locked by the company and couldn’t be disabled • The *190# cancellation code didn’t work • I tried for hours to get help via chat — they kept sending “Are you still there?” messages, but never actually addressed the problem, even though I was replying I also emailed customer service (which should be easier to find), but have received no reply. I’ve now contacted my bank — since I was charged despite not having any payment method saved. Lycamobile often replies here saying customers “have full control” over their accounts. In my case, that was simply not true. I had no working option to cancel and no help from support. 👉 As it stands, I would not recommend Lycamobile for eSIMs in the UK, especially not for short-term use. Based on this experience, I would not trust them with any other service until they prove otherwise. [EDIT after Lycamobile’s reply 23 Jun 2025:] Thank you for responding — but please take a moment to note the title of this review: “Impossible to Turn Off Auto-Renew – No Help from Support – Got Charged Despite No Payment Method on File.” Unfortunately, your reply does not address most of what’s stated there. I bought an eSIM from Lycamobile. While Lycamobile’s bundles auto-renew by default, and with no opt-out option at the time of order, in my case the auto-renew setting was locked and couldn’t be turned off. I also saw that no payment method was saved in my account — yet I was still charged. The *190# code to cancel didn’t work either. Support chat was unresponsive, and my email to customer service was ignored. Your public reply here was immediate — but no one ever replied to me directly. I feel unsafe using this service, as I was charged despite no payment method being visible in the system. I still don’t know how that charge was processed. I was charged for something I did not ask for and could not cancel, despite trying in advance. I don’t think this is correct or fair for a customer. Also worth noting: Lycamobile requested more information via Trustpilot, stating it was to verify and identify my case as genuine. However, they responded publicly almost immediately — before I provided any additional details.

Good good good