Lyca Mobile UK Reviews

FIVE STAR SERVICE, VERY GOOD VALUE FOR MY MONEY.

Quick response and quick delivery

I paid for a one off 30 day bundle on a pay as you go SIM for visitors from overseas. Lyca mobile set up an auto top-up without my knowledge. I discovered this when they took the first auto-renewal payment and when I called to tell them to stop it they wouldn't allow this to be done because the SIM card was in my friends name. Absolutely appalling customer service to get resolved. Don't know how a company can refuse to take my bank details off an account without someone else's permission when it is my bank card that I never said they could link to the account in the first place.

Some signal issues in and around in our home

Auto renewal without asking permission.

i want to delete the service with this number

It simply worked as advertised.

I placed order for two sims. Paid for two. And got one in package.

Very helpful. Was given options and got my issue sorted Edz was on the line helping

Borderline a scam. Company forces you into a rolling contract with no way to cancel it without ringing but I've had better customer service from offshore scammers. They speak to you like they are annoyed your even calling. Constantly put the phone down so you have to wait on hold another 20 mins. Trading standards should investigate this sham of a company

It has been 5 months since I reported an account being fraudulently opened in my name. This fraudulent account has defaulted and has had a significant impact on my credit report (which is how I found out). I was told it had to be fixed with the email team and I was not able to speak to someone about it. The generic email responses have provided no further clarity and my credit continues to go down. I would have expected them to take a fraud claim more seriously. It is still not resolved. Extremely disappointed.

None existent customer service. I have been trying for months to close my account. I foolishly took out a 12 month contract as my son was going travelling and I wanted him to keep in touch. This contract expired in March 2025. Nowhere along the way did I sign up for a rolling contract. Lyca have continued taking unauthorised payments from my bank and have consistently ignored my emails about closing my account. It literally is like banging your head against a wall. They will trot out the generic apology on here but nothing actually gets actioned. The Lyca phone number is: - 07466603430 It was never used in the 12 months I had it, the service is absolutely terrible. If you value your sanity, you should look elsewhere. They truly are the worst mobile carrier in the UK.

If I could I would not give Lyca any stars. Their Customer Service is abysmal. 3 weeks down the line, and I’m still waiting on a response to my email. Called the call centre who advised unable to access my account but would nudge the team that deal with emails. Surely customer service are there to help you resolve issues. Sent a further email only for it to be returned advising their mailbox was full. Absolutely shocking service.

Very easy. Quick and not difficult

Cris was a great help, although it took longer than 1-3 hours to complete, wasn't till the next morning all was still a smooth process

Delivery was prompt.

quick and easy to order and quick delivery

purchased a Lycamobile UK SIM card in October 2024 on a £6.99/month plan. This was not part of a 3-month promotional offer — it was a standard plan that should have remained at that price for at least 12 months. However, on 12 June 2025, Lycamobile charged me £20 without any prior notice. When I called their support team, they incorrectly claimed it was because a 3-month discount had ended. I had to remind them that I’ve been on the plan for 8 months, not 3. When I asked for a refund of the overcharged amount (£13.01), they said it would be processed — but only if I didn’t use the bundle I was just charged for. Still, they promised a follow-up within 24 hours. Unsurprisingly, no one contacted me. Four days later (on 18 June), I called again and was told that the refund couldn’t be processed because I had used the bundle. How exactly am I meant to communicate or function without using the bundle I was forced to pay for? I didn’t ask for a full refund — only the unauthorised portion of the charge. Yet, all I’ve received from their agents is repetition, confusion, and absolutely no resolution. Their customer service is completely unhelpful, lacking both logic and understanding. I’m extremely frustrated and regret ever signing up with Lycamobile. Avoid them if you value transparency and proper customer service. Also, to further highlight the level of mess this company is under, it is enough to say their below response for asking additional information has been posted after me already responding back to their request and provided the requested information. Dishonest is the word for it!

Worst customer service & they don’t understand English plus they need iccid of my eSIM which I have formatted lol They work against common sense so is there section manage my account. Try sim swap online when lost.