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Let's face it, all energy suppliers buy from the same wholesale market, so there's not a huge amount of difference in cost (except the really greedy ones). So the difference really comes down to service. I have had little interaction with them, so can't say what they'd be like in a crisis but there have been no issues thus far.
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As a deaf person I use non-voice options to communicate. The 'bot, like all 'bots, is entirely useless and email takes weeks to be responded to. This means Lyca is in breach of The Disability Act as they should not expose disabled people to inferior service, which they clearly are. All 3 Direct Debits to pay monthly bills are set up and my kids and I are continually hounded because Lyca are still trying to take from a defunct card. What a shambles!