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Jun 23, 2025

Impossible to Turn Off Auto-Renew – No Help from Support – Got Charged Despite No Payment Method on File

I bought a Lycamobile UK eSIM for short-term use and took all reasonable steps to prevent auto-renewal: • No card was saved to my account • The auto-renew option was locked by the company and couldn’t be disabled • The *190# cancellation code didn’t work • I tried for hours to get help via chat — they kept sending “Are you still there?” messages, but never actually addressed the problem, even though I was replying I also emailed customer service (which should be easier to find), but have received no reply. I’ve now contacted my bank — since I was charged despite not having any payment method saved. Lycamobile often replies here saying customers “have full control” over their accounts. In my case, that was simply not true. I had no working option to cancel and no help from support. 👉 As it stands, I would not recommend Lycamobile for eSIMs in the UK, especially not for short-term use. Based on this experience, I would not trust them with any other service until they prove otherwise. [EDIT after Lycamobile’s reply 23 Jun 2025:] Thank you for responding — but please take a moment to note the title of this review: “Impossible to Turn Off Auto-Renew – No Help from Support – Got Charged Despite No Payment Method on File.” Unfortunately, your reply does not address most of what’s stated there. I bought an eSIM from Lycamobile. While Lycamobile’s bundles auto-renew by default, and with no opt-out option at the time of order, in my case the auto-renew setting was locked and couldn’t be turned off. I also saw that no payment method was saved in my account — yet I was still charged. The *190# code to cancel didn’t work either. Support chat was unresponsive, and my email to customer service was ignored. Your public reply here was immediate — but no one ever replied to me directly. I feel unsafe using this service, as I was charged despite no payment method being visible in the system. I still don’t know how that charge was processed. I was charged for something I did not ask for and could not cancel, despite trying in advance. I don’t think this is correct or fair for a customer. Also worth noting: Lycamobile requested more information via Trustpilot, stating it was to verify and identify my case as genuine. However, they responded publicly almost immediately — before I provided any additional details.