Lyca Mobile UK
View company profile →
My account changed without me knowing
My account changed without me knowing. My account says I pay £9.99 a month. But been charged £25 for the past 2 months. I emailed and didn’t get a reply the first month, I forgot about it till this months bill came out at £25 again. I looked on my account it still showing I should be paying £9.99. I phoned customer service waited ages for a reply, she got onto my account saying my account should be £25 but it’s still saying £9.99. By this time I’ve ended my account disgusted and will never use this company again I have a credit balance of £9.97 that I want refunding back to my bank account. On your reply I answered the phone you did not speak to me so I put the phone down. I have since phoned Lyca back, they don’t speak very good English I don’t know what you are saying. So email in future. All I want is my money back what I have in my credit balance and the difference of what you have charged me for the past 2 months. If you look at my profile picture the details are on there