LY
Lyca Mobile UK
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Please cancel my PAYG for 12 months sim and refund me £9. Cos I want to have the Monthly Plan which I found in your app. Yeah your website is rather confusing to show PAYG plan with choices of month
Please be informed that from your website I couldn't find the sim only pay monthly plan but the PAYG with choices of 30days, 12 months and 24 months. So I chose the 12 months one. After I downloaded your App I found that there are choices of PAYG and monthly plans. So I requested to change my order RD:0066005280 to Monthly Plan twice on 23/6/2025 and 24/6/2025. I was told to cancel the PAYG one and will be refunded £9. Then I could choose the monthly plan via the app. Till now I haven't got any acknowledgment nor response. Would you please help! Thanks! Hin Chan 07765 044518