my experience with Lycamobile has been a nightmare of fraudulent billing and ongoing harassment.
This ordeal began with them demanding payment for two different amounts, £9.66 and £24, for a service that was never used. Their own internal email confirmed there was "no usage on my account", but they continued to demand payment and sent me contradictory emails from various departments, including staff operating from an Indian domain.
Despite multiple requests for them to "cease all contact," they have consistently ignored my explicit "right to object" under UK GDPR. They have continued to send unsolicited marketing newsletters and even a suspicious customer survey.
Most recently, after a brief period of silence, Lycamobile sent yet another email demanding a third, completely arbitrary payment of £33.66 for the same non-existent debt. This is a direct continuation of their harassment and is being submitted to the authorities as further evidence.
This entire situation—from fraudulent billing and contradictory communication to continued harassment and threats of debt collection—is now the subject of a formal complaint with the Communications Ombudsman and the ICO.
This public review serves as a warning to other consumers and as a public record of Lycamobile's blatant disregard for consumer rights and data protection laws.
