LIDS Sports Group Reviews

I do not feel Lids gives an adequate description of the their hats. Also being a Lids member does not always give you the members discount on a lot of items.

They have horrible customer service and back end systems. I placed an order for Christmas I began to get worried when it didn't ship within 2 days so I contacted customer service to be told that it should be shipping tomorrow. Well each time I contacted them it was "it will ship tomorrow". Now I have been told that the item is actually out of stock giving me no time to find the product elsewhere. I was lied to multiple times by customer service and not given any options to make it right. Do not give Lids any business!

Ordered a shirt for xmas right from the store actually it was the manager...was told to use a gift card to buy and express shipping was 5 - 6 days. Never heard anything so I called myself, will not ship until the 29th and because it was on a gift card you dont get your money back. These people are scammers. Buyer beware.

Terrible. So I paid about $70 for items + $70 for shipping (which was outrageous enough, plenty of other US companies ship to NZ for $10-30, but nobody else had this specific jersey), they sent me a youth jersey instead of an adult one, then wouldn't pay the return shipping from New Zealand or refund me unless I returned it :\

Placed an order online for the two NHL Tampa t shirts. Lids store employee call me two days later and said I can pick up my t shirts. When I open a bag in the store I found only one t shirt. They placed an order in the same day and finally I have received my second t shirts five days later.After two days later I decided order one more t shirt. Two days later in the store when I arrived to pick up my t shirt I open the bag and found that the thirst is incorrect. I don't know who and how they take care about shipping and online orders but that company is awful. i do not recommend for anybody to have a business with Lids.

oredered 5 hats for christmas and receive it the 20 january. I paid 20$ for fast shipping. I call the compgany and they said they have 7 business days before shipping my order. this is not very fast!

I ordered online and came to the store to pick up. When I showed up, I gave the employee my ID, the confirmation email as I was supposed to as in other stores. But no, he treated me like I was an idiot having no clue what I was doing. Bad service, rude employee! Would never come back!

When they send you an email notifying you of 25% off anything in the store it's not for anything in the store. I really don't know what qualifies for the sale because nothing I actually want does. Aside from that the shipping is annoying. It's 9 - 12 days, which is a bit much as it is, but it can take a week or two for them to even ship it. I've never had a problem with the merchandise but if you're ordering online give yourself 3 weeks before you actually need it.

I placed an online order on Thursday, 2/4/2016 9:44 AM (Order #41128179). It's now Tuesday 2/16/2016 9:30 AM. The order still shows as "processing". It has been almost two weeks since the order was placed. I followed up on Thursday of last week (Feb. 11th), and was told "You should receive this order by 2/15" (I have this in chat transcript still). According to the website, "orders of $60 or more, deliver in 9 - 12 business days, including order processing time, which is 1 - 2 days for in stock items". But, we are on the 9th business day now, and it still shows as processing. All items on this order were indeed in-stock items. Anyway, I called to cancel the order this morning, which again, according to the site, as long as it's still processing, and has not shipped, is allowed. I was told when I contacted the chat agent this morning, that she would put in the request, but can't guarantee a cancel. What??? If it has not shipped yet, there's absolutely no reason why you shouldn't be able to cancel the order. This is absurd. "You can cancel an order that does not contain embroidery only if it has not entered the shipping process. It is often too late to cancel an order because we start processing orders for 'In Stock' items within 24 hours. Once an order has been processed and it's too late to cancel, you will need to return the item once it is received." My order shows as processing still. I have received no shipment notification. So, according to the above, then they should be able to cancel it. The chat agent countered with "well, it's already processing, so I can send the request to the warehouse, but it's up to them if they cancel or not. If it's meant to say that it can't be cancelled once processing has BEGUN, then they need to re-word the policy, as that's not what it says. The policy states that it can be cancelled as long as it has not entered the shipping process. My order has not entered shipping, and is still processing. I can honestly say that I am extremely disappointed with this online shopping experience. Truth be told, it is probably the worst online shopping experience that I've ever actually had. I do a lot of online shopping, as do most people these days. I would have definitely been a valuable repeat customer. But given this situation, and depending on the outcome, I'm highly unlikely to ever shop at Lids again (online or in store), and will definitely be sharing this experience with my peers so that they can avoid experiencing similar headaches.

Ordered a jersey online and took them about 2 weeks to ship item out with tracking info. Prior to that, they failed to efficiently answer phone calls or email sent to their customer service dept. Apparently chat messaging was the only way I was able to get an update on my order. I find this company to be quite unreliable and unprofessional.

I ordred my xmas presents from lids.com and got comfermation and order number 38994880. Then proceded to cancelled my order with out notification, no email, no call and ruined my xmas because 8/10 items i ordered are no available in stock. Customer service made no attempt to make it right. I have never been so upset with a company, i have been shoping at lids since my first 5950 but no more. A total joke of a website, i get 5 emails a day about sales but you cant let me know you botched an order. Shame this company is a good idea, but seems to lack leadership

Your customer service is horrible absolutely the worst!!! They were ignorant and rude lied to me several times throughout the phone and he was the supervisor! Said his name was Chad might have well have been useless. My order didnt go through for the second time. First time I went to the store and got a partial order shipped to my house. Then have to fight with them for a refund. No one in there customer service acts like they know what is going on. My order didn't go thru again called customer service and they told me they would no longer honor their pricing. Forget lids.com just goto another reliable merchant like Amazon.com, or fanz.com. By the way this was first encounters with your store and online site. Your store was ok manager had a hard time understanding simple math and how to navigate the www. A sad display of customer service in both fronts. Especially when I was looking to spend over a $150 in my first 2 trips to your store. I am taking my business elsewhere.

Ordered 2 hats on February 25th. One month later and several phone calls still no hats. Excuses seem to be a part of the Customer Service Reps script. " Bad weather has caused a delay", "Here is a $10 coupon", "we will give you free shipping", "the retail stores are shipping the hats soon", "we are giving you a 25% discount", "our President doesn't talk to customers", " my manager will call you back.....and doesn't". It is incredible that a company can survive with no regard for customers. Good thing there aren't the only game in town.

I originally ordered a hat, and received it within 48 hours. I thought what a great company, so I placed an order for 3 more. It has been over 2 weeks and I have called every other day to find out where the hats are in processing. I get the same answer every single time I called "we have put in a request from the warehouse to find out the status and you have to wait 2 more days". I explained to them that they have put in 3qty warehouse requests last week, so I should have some answers already. Then all of a sudden on the phone she said they only have one of the three hats in stock. I asked what will happen with the other two on the order, and she did not know. She could not get me to a supervisor, and could not find out if they will just ship the one hat. Horrible Service. Over the weekend my husband and I were in the mall, and went into the Lids store. I was hoping to get better information on my order, and the employee told me that he would have to call the same 1-800 number that I do, and there is nothing he can do. He also told me that if they do not have the hats that they will never get back to me and they will delete the order on their end with no correspondence. I cannot believe a company today can get away with advertising merchandise for sale that they do not have, and treat customers like this. I will never order anything from them again, and will not buy anything from their store. Sorry excuse for a business.

Placed a customized hat order on 12/5 as a Christmas present. No indication during the online purchase/checkout process that order could be delayed 9-12 business days in order to engrave 3 initials. I sent an email inquiry 10 days later and only then was I advised of the delay for customized orders. To make matters worse, we are now past the 12 business days since my order was placed and it has still not shipped. Do not waste your time or money with this business. Lids is a sorry excuse for an online retailer.

This company is terrible. I placed an order online on cyber Monday. I received the normal automated email that they got my order right after the order was placed. A full week later there were no updated emails. No, "your order is processing" or "your order has shipped." Nothing. I called the customer service number on my email to which I was on hold for about 15 minutes. They have a "Leave a call back number and the next available customer service agent will call you. You will not loose your place in line." After hearing that about 5 times I finally decided to leave my number. That was Monday (12/8) at 10:30am. It's Thursday 6:40pm and I still have not received a call back. After 3 hours of waiting, I emailed them. All I wanted to know is where my order was at in the process. I receive an auto email that says I will hear from someone within 24 hours. On my car ride home I try calling customer service again. On hold for an hour. No answer. I can a LIDS store and they were able to pull up my order and told me that my order shipped on Friday the 12/5. 24+ hours later, I finally get an email from someone at Lids (12/10) that my order shipped 12/8. I ask them to have a supervisor call me because at this point, I still hadn't had my call back and now I have 2 different ship dates. And the 12/8 shipping came with tracking that didn't even work. I was told that there was no supervisor available to talk to me but I was welcome to call customer service. I've been trying to call customer service. What do you think my emails were saying? So back and for about 6 times, still don't really know where my package is. This afternoon 12/11 I get an email that they've received my return and I'll be receiving a refund. I NEVER EVEN GOT THE PACKAGE. So now, not only have I still never talked to anyone, my package never actually shipped, they just returned it. And they have the audacity to tell me for my inconveniences that they will give me a $10 gift card. I want the hat I ordered for a Christmas present not a $10 gift card that isn't going to get me anything. Plus I'm not going to be stepping foot in their stores anymore or shopping online so I don't need their $10 gift card. They need their supervisor to call their extremely angry customer. The WORST customer service experience I've ever had. They don't care what so ever about their customers.

The selection of hats on lids.com is unbeatable. I placed a few orders on lids because they were having outstanding clearance deals. However, a lot of my items were cancelled. Then I saw them a few hours later for $5 more, exact same size and style. Also, one of my orders was reviewed for fraud. Which is all and good, except that my order has been in the review department for days now, and there is no way to contact them through customer service.