Catherine

Jan 12, 2015

Bad, Bad, Bad Customer Service

I originally ordered a hat, and received it within 48 hours. I thought what a great company, so I placed an order for 3 more. It has been over 2 weeks and I have called every other day to find out where the hats are in processing. I get the same answer every single time I called "we have put in a request from the warehouse to find out the status and you have to wait 2 more days". I explained to them that they have put in 3qty warehouse requests last week, so I should have some answers already. Then all of a sudden on the phone she said they only have one of the three hats in stock. I asked what will happen with the other two on the order, and she did not know. She could not get me to a supervisor, and could not find out if they will just ship the one hat. Horrible Service. Over the weekend my husband and I were in the mall, and went into the Lids store. I was hoping to get better information on my order, and the employee told me that he would have to call the same 1-800 number that I do, and there is nothing he can do. He also told me that if they do not have the hats that they will never get back to me and they will delete the order on their end with no correspondence. I cannot believe a company today can get away with advertising merchandise for sale that they do not have, and treat customers like this. I will never order anything from them again, and will not buy anything from their store. Sorry excuse for a business.