LIDS Sports Group
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WORST COMPANY
This company is terrible. I placed an order online on cyber Monday. I received the normal automated email that they got my order right after the order was placed. A full week later there were no updated emails. No, "your order is processing" or "your order has shipped." Nothing. I called the customer service number on my email to which I was on hold for about 15 minutes. They have a "Leave a call back number and the next available customer service agent will call you. You will not loose your place in line." After hearing that about 5 times I finally decided to leave my number. That was Monday (12/8) at 10:30am. It's Thursday 6:40pm and I still have not received a call back. After 3 hours of waiting, I emailed them. All I wanted to know is where my order was at in the process. I receive an auto email that says I will hear from someone within 24 hours. On my car ride home I try calling customer service again. On hold for an hour. No answer. I can a LIDS store and they were able to pull up my order and told me that my order shipped on Friday the 12/5. 24+ hours later, I finally get an email from someone at Lids (12/10) that my order shipped 12/8. I ask them to have a supervisor call me because at this point, I still hadn't had my call back and now I have 2 different ship dates. And the 12/8 shipping came with tracking that didn't even work. I was told that there was no supervisor available to talk to me but I was welcome to call customer service. I've been trying to call customer service. What do you think my emails were saying? So back and for about 6 times, still don't really know where my package is. This afternoon 12/11 I get an email that they've received my return and I'll be receiving a refund. I NEVER EVEN GOT THE PACKAGE. So now, not only have I still never talked to anyone, my package never actually shipped, they just returned it. And they have the audacity to tell me for my inconveniences that they will give me a $10 gift card. I want the hat I ordered for a Christmas present not a $10 gift card that isn't going to get me anything. Plus I'm not going to be stepping foot in their stores anymore or shopping online so I don't need their $10 gift card. They need their supervisor to call their extremely angry customer. The WORST customer service experience I've ever had. They don't care what so ever about their customers.