Lemonade Reviews

Answers were quicks and process super easy

I made the claim.It was fast and easy and got paid right away

Super easy to work with, get reimbursement for my pets really quickly along with being affordable

The off shore reps are hard to understand and they don’t understand me. That makes it difficult to get anything done

So quick and thorough!

What seemed to be a pleasant experience in my year with them, although I haven't had to claim. My experience was left with a bitter end as they don't give you the option to opt of auto renewing next year's policy! I've never known any company to do this. You have to cancel your current one 5 working days before they begin taking payments for next year's premium. Naturally this will leave you without cover for a period or you have to start your new policy earlier than planned, which is ridiculous. The only logic I can think as to why they do this is for their customer retention stats. It just makes it look as if loads of customers are choosing to cancel their policy's instead of switching from them. It's incredibly strange but beware before taking a policy out with Lemonade. End of the premium year, it becomes a headache!

The biggest example of wolf in sheep’s clothing has to be Lemonade Insurance. My experience with them has been nothing short of appalling. Initially, they lure you in with a sleek app and promises of quick claims, but behind that polished façade lies a company that seems more interested in dodging responsibility than providing genuine support. Communication is abysmal; queries are met with automated replies or long delays, and when you finally speak to a human, they seem untrained and dismissive. Claims take forever to process, first a painful phone call with a lady asking every two seconds to repeat why I’ve said. Interrupting me just to asked me : why do you carry your electric toothbrush in your beauty case when you go with out the bike? With that inquisitive a judging tone that you litterally ask yourself “Am I having a stroke?” After this phone call, time one week and another phone call from the SIU (special investigation unit) to say we needed to schedule a 39/40 minute call for me to tell what happened. All of this while the bike insurance already approved the bike And the gear, while Lemonade was trying to resuscitate Freud to ask him WHY I was carrying a perfume and an electric toothbrush in my under armour backpack. I missed the call of the Spanish Inquisition, and the email I received was: call us back or we arbitrarily decide you are not interested in the claim anymore. Just keep the money, babes. In short, Lemonade Insurance thrives on appearances while delivering disappointment. I would strongly advise anyone considering them to look elsewhere before wasting their time, patience, and money.

Une honte absolue, ne signez jamais chez Lemonade ! Si vous tenez à vos biens : fuyez vers la concurrence. Après un cambriolage qui a bouleversé notre vie avec ma compagne, Lemonade refusé de nous écouter, encore moins de nous aider. Malgré des dizaines de relances, nous avons été laissés seuls, sans aucun soutien, dans la misère la plus totale. Le plus écœurant, c’est qu’ils se vantent d’avoir des valeurs d’inclusion et de proximité avec leurs clients… de belles paroles, mais dans la réalité, ce ne sont que des promesses en l'air. Aucune considération humaine, aucune empathie, juste du mépris. Si vous tenez à votre sécurité et à votre tranquillité d’esprit, FUYEZ cette assurance !

Always very easy and convenient with no hassle

Everything was handled very quickly and efficiently. An unfortunate accident and a broken TV. No problem – within 3 days of reporting, the money was in my account. Thank you, Wandhana, for the prompt assistance.

Had a vaccine claim. Went online with Jim, submitted the receipt from the vet, and, within, the reimbursement for the vaccines was in my bank account! So easy!

The claim handling was excellent, but the payout has not been received and tainted the entire experience. Where's my check? Peter Sawyer

Lemonade is a great insurance provider. They offer quick responses, easy to use app and website, communicative customer service, and they always approve my claims

Lemonade has made my dog's recent illness so much less stressful. They handle my claims promptly and their communication is excellent. I'm so glad I chose them for my pet insurance.

Ik Op hun website claimen ze een snelle afhandeling en uitkering te bieden. De praktijk is helaas anders. De app werkt niet, ik moet er telkens achteraan bellen en beloftes worden niet nagekomen. Erg misleidend. Edit: Ik heb al een aantal keer gebeld maar jullie komen je belofte niet na.

Katy from my lemonade claim was extremely understanding and patient

Ich hatte einen sehr kritisch Fall und Lemonade hat mich komplett unterstützt. Schadenfall trat ein, Kontakt zu Lemonade und schon wurde mir im regelmäßigen Abstand der aktuelle Status mitgeteilt. Anfragen wurde sehr schnell beantwortet genauso auch jegliche Fragen meiner Seite. Ich kann Lemonade nur einfach weiterempfehlen.

Al jaren klant. Heb me een paar keer goed genaaid gevoeld omdat bijvoorbeeld bij diefstal in 95% van de gevallen nooit uitgekeerd gaat worden (behalve bij beroving en aangifte, of zichtbare inbraaksporen met ook daar weer haken en ogen aan) en ik een keer het scherm van mn tablet vernietigd heb door er een stekker op te laten vallen van 30cm hoogte (maarja, mobiele apparaten zijn edele magische onverzekerbare machines... dus niet gedekt) dus vooral bot gevangen tot nu toe. Heb deze keer een claim ingediend voor een stom voorgeval waarbij ik andermans eigendom heb beschadigd (lees: aansprakelijkheidsverzekering) Met wat moeite en herhaaldelijk informatie aanvullen is het gelukt, en heb ik (terecht, want het was mijn schuld en viel onder de aansprakelijkheid) een uitbetaling gekregen. Streng maar rechtvaardig, zullen we het daarbij laten. Kijk vooral ook voor jezelf waarvoor je het nodig denkt te hebben, en of in dat scenario het überhaupt gedekt zou zijn, want (waarschijnlijk) elke aansprakelijkheidsverzekering (ook met all-risk en diefstal) dekt veel minder dan je zou hopen.

Very easy to navigate through a claim form in the app, even though I struggle with brain fog, I think I did it right. Quick settlement. Couldn't fault the process.

Lemonade is one of the easiest companies I’ve ever worked with. They’ve reinvented the way you do insurance. Claims are so easy, and reimbursements are in your account within days. I have absolutely no complaints with Lemonade and would recommend this to anyone.