Lebara Mobile (UK) Reviews

Akshay was really helpful . I needed a PAC code and he sent it via SMS almost immediately . He was very polite and knowledgable . I would recommend Lebara . Only leaving because I need an eSIM and they don’t do them yet !

Dorshan was very helpful, patience, attentive to details and explain well in details to me....

The virtual assistant helped me with all my issues.So everything was sorted and I am extremely happy

Very Helpful. Sayali goes all out to help Customers. Thanks for being Consumer Friendly.

Top ups are not updated in real time; a top up I did 2 days ago has not been added to the account balance even after 2 days. There is no way to log in to account due to checks - going endless cycles of ticking images to verify I'm human. When ring the customer service - endless holding Really bad mobile service when compared to other providers

Great customer service and sorted my problem out with ease

We were offered a monthly promotion: three months at half price for unlimited mobile data. Instead of paying £25 per month, we were meant to pay £12.50. I believe we bought it through Amazon. The SIM card arrived very quickly, which was great. For the first couple of weeks, the unlimited mobile data worked really well. However, during the second two weeks, the performance became really limited—speeds dropped noticeably, and it wasn’t reliable. When it came time to top up for the next month, we were suddenly told we had to pay full price. The website and account management were really complex and hard to use, which added to the frustration. When I called customer service, they said that we had changed the payment method on our side, which is why the promotion was no longer available. We had never changed the payment method, so that explanation didn’t make sense and felt unfair. Overall, we got two weeks of okay mobile data and two weeks of really bad mobile data, followed by billing issues. I wouldn't use them again.

Akshay responded quickly to my query and also offered a solution quickly! Would definitely use chat again!

DARSHAN WAS VERY HELPFUL

Issue sorted in a flash while I was still on call with the customer service.The service provider was very professional.

Efficient service, sorted issue out

I referred a friend to Lebara through their referral program, which clearly stated I’d receive up to £50 after 60 days of the friend using the service. My friend signed up on 3rd April 2025, paid, and actively used it for over 90 days — meeting all advertised requirements. Yet over 100 days later, I still haven’t received the reward. Customer service later mentioned a hidden “30-day lock-in” after the 60 days — never disclosed in the promotional material or dashboard. That extended period has also passed, with no payment. This feels like intentional stalling or shifting the goalposts. If you're considering referring someone, be cautious — the terms they advertise may not reflect what they actually follow.

The agent Raunak was helpful

It was indeed a wonderful customer service response from Shahrukh

Raunak at Lebara was an absolute star and made portage really, really easy (whereas Vodafone were making it very difficult). Ten out of ten!

It was nice and polite with Anurag Tripathi

Pratik Pawar provided me excellent customer service. Thank you so much!

i have a good rate on this site bec when i hardly top up using lebara app customer service assist me we'll. i got balance 10£ and they let me pay 8£ for 30gb.. i top up on different website and tjey help me to register it. many thanks name Faizan assistant

I recently contacted Lebara customer service and was assisted by *Yogiraj*. I’d like to express my appreciation for his *patience, professionalism, and clear communication* throughout the call. He listened carefully to my issue and provided a solution quickly and efficiently. It was a smooth and pleasant experience. Thank you, Yogiraj, for your excellent support!