Lebara Mobile (UK) Reviews

Your customer service agent Aashna was very helpful and patient I want to thank lebara for employing an good employee within its company

Sohan at Lebara was helpful, and updated a purchase plan for me when I called Lebara.

We've been loyal Lebara customers in the past 10 years. We decided to take a break and set off for 3-4 months to travel in Europe. All their plans come with roam like home which means you can use your unlimited calls texts and data up to 30GB per month abroad.We both had the 30GB plan with 100minute international calls. Checked their terms and conditions which says you can use their services abroad for max 180days in a year so I thought all will be fine. We set off on Easter Sunday and just after 2 months and 7 days abroad on 26th June my wife received the following text and email: "Hello, your roaming usage exceeds fair usage policies because you are using your phone more in roaming than you do at home in the UK. An additional surcharge of 0.20p/MB for data, 0.01p/sec for incoming calls, 0.04p/sec for outgoing calls and 0.8p per SMS will start to apply after 15 days of this notification." Now 20th April was the 110th day in 2025 but only 67 days later they sent the above email on 26th June saying we are using our phones longer than 110 days outside the UK in roaming mode????? Explain how!!! The most shocking thing is that I myself use Lebara too with a separate account and I did't received any emails and texts from Lebara but they disconnected my sim card on 11th July without any warning! Later that day my wife's card was also blocked by Lebara making any calls text and data usage (15 days after theit email on 26th June). My phone has graphs of all kind of data usage like wifi, mobile and roaming data and my roaming data usage was 11.37Gb in April, 8.07Gb in May and 8.99Gb in June so I'm 100% sure we did not exceed the max allowance of 30GB data in every month so their claimed 30GB data usage per month in Europe is a blatant LIE! We decide to buy local top-up sim cards instead becaise what they ask is extortionate and I won't pay a penny when I know we did not exceed what they claim! Shame on you Lebara, you've just lost 2 customers. On our return to the UK we will chose a different provider as there's plenty to chose from.

Excellent service. Kind and supportive customer care - Aarti jain

Hi Pratik Pawar, Just wanted to say thank you for the excellent support. I really appreciated your quick, helpful, and professional assistance. Keep up the great work! Best, Mandeep Kaur 07887181691

Very quick service, manesh the customer service handler was extremely helpful!

Yogiraj is an excellent executive, He clear my all doubts during activation of the new SIM card.

Someone named Trunay helped me so fast with my issue and it just goes to show how lebara have the best customer service out of any mobile phone provider

Shashank was very helpful in resolving our issue abroad

Very easy to talk to and professional. I wish all people I deal with was this way.

Really nice guy. Brilliant service

"Kanait Shaikh at Libara Customer Service is outstanding! He went above and beyond to resolve my issue quickly and professionally. His friendly attitude and dedication made the whole experience seamless. Highly recommend — thank you, Kanait!"

Outstanding customer service- thank you Darsham!

Quick understanding and problem solving

Yogiraj was great! solved our problem in like 5 minutes. Very grateful. Been using lebara for two years now works literally everywhere.

We desperately needed extra data as my husband is dying of liver cancer and am using my phone much more than usual we were helped with kindness and understanding thank you Lebara

An excellent, polite and very helpful operative

Prompt service, and resolution of my data depletion problem.

Akshay helped me out with a issue I had , responded quickly, I was very pleased