Ratuja was helpful in my question
Ratuja was helpful in my question

8 months ago
I just contacted the customer service of Lebera. Ashish took my issue and he will processed my refund. He is so nice.
8 months ago
Thank you Jay help me out to answer my question. He is very kind and helpful. Not much waiting time.
8 months ago
Rujata was really helpful on a chat this evening. He understood my problem and was able to fix it.
Ratuja was helpful in my question
The agent was polite, competent and helpful
Pornima K was extremely helpful
I am really greatful for lebera mobile services for their approach towards customers. I got a very nice experience from them for one of my sim issue. Especially, thanks to Afsha khan ; her politeness, attitude, way of talk and problem solving skill everything were appreciatable. Thankyou so much Afsha khan for your valid response to solve my issue. 🩷
Aayesha was great, very helpful and solved the problem really fast.
It was nice listening and getting adviced from someone with the experience thank you umakant
They were able to provide the service which was enabling international sms that I urgently needed, promptly without any fuss. Really happy with the service
I've had an ongoing problem with Lebara Sim. Lebara's agent Bhavana was very knowledgeable and super helpful. She patiently talked me through several steps to resolve the problem.
Helpful and quick to sort my issue (SHUBHAM SURYAWANSHI)
I had a great experience with Lebara customer service today. I spoke with Mr. Darshan, and he was incredibly helpful and professional. I needed assistance to top up data for a friend’s number, and he resolved the issue quickly and smoothly. The call was handled efficiently, and Darshan made the whole process very easy. I truly appreciate the excellent support and friendly service. Thank you, Darshan, for your prompt help!
They help customers when they need it, They speaking very good with customers. I spoke to Madam "Pornima" she was very helpful. Thank you.
Lebara scammers, charged me £25 without me knowing and i already told them about not wanting auto renewal, this is day light robbery, do not trust lebara, I don’t recommend Lebara to anyone as they are getting worse for scamming people and taking your money, there’s other networks out there who are not scammers, please avoid this Compnay at any cost…
Quick and polite
Nagmukesh was immediately able to find a solution to my issue, not only that but the solution found was well beyond what I expected. I can only hope that Nagmukesh is available the next time I need help from Lebara. I was treated with kindness and understanding.. A*** service. Thank you!
Quick to resolve, Shubham offered efficient service.
Helpful staff who acted quickly when I had a problem! Great service!
Great.Response was quick and solution provided speedily.
Good people helpful service
Shashank helped resolve an issue with a SIM renewal in a very empathetic, professional and considered way. This was after I had a terrible experience with the agent who I had spoken to the day before who was very rude and had the audacity to blame me for an error that Lebara had made and she took no responsibility to resolve the problem.
I was represented by Nagmukesh today to help me with lost SIM card. He helped me to block the card and sent me a link how to swap the new SIM card to old number! Very helpful and knowledgeable and solved my issue very quickly.
Based on analysis of 36 reviews rated 1-2 stars for Lebara Mobile (UK)
“Been in cyprus 4 days no internet, customer service is 0 stay away, there’s a reason there cheap, useless”
“After a very frustrating call with support, I was given a monthly account”
“Two and a half years after giving Lebara UK a 5 star review, I have to change to 1 star”
“I'm in France bued 3GB spend money didn't haven't internet with rouming”
“The most awful company in the uk totally useless”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Lebara Mobile is a mobile network provider based in the UK, catering primarily to value-seeking customers. The company specializes in offering budget-friendly mobile plans, including SIM Only deals and pay-as-you-go options, starting from just £5 a month. With a focus on affordability, Lebara aims to provide flexible mobile solutions that meet the needs of individuals looking for cost-effective communication services. Targeting a diverse customer base, Lebara Mobile appeals to those who prioritize value without compromising on quality. The company's services are particularly beneficial for customers seeking straightforward mobile options, whether for personal use or for staying connected while traveling. Through its accessible pricing and straightforward plans, Lebara Mobile continues to be a viable choice for budget-conscious consumers in the competitive UK telecommunications market.
Lebara Mobile receives overwhelmingly positive feedback from customers, with many praising the helpfulness and efficiency of its customer service representatives. Reviewers frequently highlight the excellent support they receive, noting specific agents like Anurag Tripathi and Darshan for their outstanding assistance in resolving issues and providing better mobile plans. The service is described as smooth and polite, contributing to a generally favorable experience. However, some customers express frustration with roaming services, particularly when traveling abroad, citing issues with internet connectivity and a lack of effective support in these situations. Despite these complaints, the majority of users appreciate the overall service quality and responsiveness. Overall, Lebara Mobile is viewed positively, with a strong emphasis on customer service excellence.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.