KURU Footwear Reviews

My Flex Via shoes were ideal for my hurting feet. However, the Quantum 2 shoes did not work. I soon realized that they were not working but I was getting close to my return window. While on vacation, they were able to help me from afar and got my return initiated. Very, very simple process and were so apologetic that they did not work. Would definitely recommend these shoes and company!

Great help on the phone with specifics to return some shoes. I expected issues in the US to Canada process would be a drawn out process & involve extra money. What a delight to receive assistance from your guru that was painless and easy! I will buy my next pair of shoes from KURU.

I am a huge fan of Kuru Shoes! Great footwear. I have just selected my 6th pair. Great customer service, and supported with an easy exchange when I needed one. I will continue to add additional styles to my collection. I have a 30 year history with foot pain, (PT, cortisone injections, prescrition orthotics, and even surgery, etc) These shoes are amazing!

I just ordered a pair of Kuru shoes, I expect them to arrive next week so this is not a review on the shoes but rather the purchase - surgeons reattached my foot 25 years ago after an accident and I had very specific questions I needed answered, sent an email to customer care, receive one of most detailed response I have received in similar inquiries and it came the same day as my email! I am excited to get my new shoes and confident I can depend on Kuru customer service. Thank you!

My husband is a huge fan of the KURU brand. Since he started wearing them two years ago, his plantar fasciitis pain has been greatly relieved. We recently purchased a pair of Ridge Motions, and he loved them. They began to tear near the laces, and I made an inquiry about a replacement. The KURU gurus’ response was quick, and a new pair was on the way within 48 hours. Thanks KURU!

customer service

MY shoes did not fit perfectly. When I reached out, there was no back and forth. I am shipping my shoes back and they are shipping me a new pair. Easy and much appreciated!

I Have ordered my wife two pairs of shoes in the last two weeks,One pair of Atom 2 and she was wearing and older pair of Chicane’s,So I ordered her a new pair! Everything went smoothly and There Customer Care is Awesome ! My wife is a Nurse and Kuru Shoes help her heals from hurting her after all day on her feet ! They have helped tremendously with Plantar Fasciitis! Thank You Kuru !!! Greg Propst

Amazing customer service - prompt, gracious and professional. Love my KURU shoes - I have had no recurrence of plantar fasciitis since wearing KURU shoes. The support, quality, and superior design are the best of all I have tried in the past. Thank you!

Problem was resolved in one email. My new shoes are in the mail.

I had a bitter experience a couple months ago when I was trying to switch shoes I ordered. It was related to a broken commitment by the young man I was talking to. The service today was the great service I enjoyed in previous years. While she had no way to correct the broken commitment by a previous young man, she did give me some credit to help. Glad I called and hopefully something will work out in the future.

I just spoke with Patrick and he was outstanding!! His time, patience and suggestions to me is what great customer looks like. Great Job Previously I spoke with a Gloria and she was Fantastic as well!!! I received shoes as a gift and they didn’t work for me. I held onto them for over a month and decided to call in. My second time calling, Gloria answered and took the time to listen to my story and help me out with an exchange. Her suggestions for shoes standing on my feet all day or walking all day, were just what I needed.

Excellent help in solving the order that apparently I had ordered the wrong size

Very helpful customer service, prompt help, great shoes, recommend highly.

I placed an order that was out of stock and instead of notifying and refunding me, my order was received and left unfulfilled. 8 days after placing the order I called and spoke to a representative named Gloria. Gloria investigated the situation and called me back with an explanation and an apology. She told me the product I ordered was out of stock and what should have happened is that I should have been notified, the order cancelled and my money refunded. She proceeded to cancel the order and put a rush on the refund. She also put $25 on my account to use for future orders. Gloria was phenomenal and excellent at customer relations. I give her five stars. The company I rate with one star because of my experience with the order. I do not feel that I can trust future orders will be handled appropriately and therefore doubt I will order from Kuru again.

Pros: Easy to order, look great, good arch support. Cons: I've tried several times now and after about 30 minutes or so my heels start to hurt. I was really excited about these shoes. I went ahead and bought Hoka and I've no issues at all or with any other tennis shoe (Ortho, Sketcher, NB, etc. )

Nobody told me that heels potentially act up as one gets older. I mean, nobody drops knowledge on any of the weirder aging changes, but regarding the heel one THANK YOU Kuru for making my heels and feet feel as good as new again! Wait …more accurately, good as refurbished new again! (smile) And! Love the Kuru Guru ads, btw. They’re fun and funny. Great way(s) to poke at the tired, trite, antiquated concepts of old.

I went to purchase a pair of Kuru shoes and there is currently a $10.00 Tariff fee being passed on to customers. Be aware of what you are being charged for, I did not complete my order.

UPDATE! I have since been contacted by a Customer Service advisor who was very polite and helpful. Our telephone conversation has resulted in a full refund of the retail cost and a partial refund of the shipping costs. As a goodwill gesture, I have been promised a cheque in the mail for the remaining shipping costs,,,,,,,,I await this. Probably ok if you live in the US but don't bother if you live (eg) UK! Ordered Feb 4th....emailed them 13th Feb to find out if my slippers had been dispatched but never received a reply....interestingly, they were then dispatched 14th Feb! I requested an exchange to a larger size and returned them on 24th Feb. According to my tracking number, Kuru Accepted delivery on 5th March. I received no acknowledgement and finally emaied on 9th March to enquire about the status of my order. THEY CLAIM TO RESPOND WITHIN 1 BUSINESS DAY!! but on 13th March I received email from Kuru asking for tracking number and proof of return. I replied immediately and have heard NOTHING SINCE!! today is 17th March. this footwear is ridiculously expensive so one would expect much better Customer service, particularly as I have to pay for the shipping myself..........almost 30GBP! I shall not be buying anything else - these slippers have already cost me over 150GBP and I still haven't got them, nor have I had any reply to my last email. Awful company if you live outside of the US!

Made an unusual request that I didn’t think would work. What a surprise. A quick response and favorable. Not just great shoes, but the best customer service I’ve ever experienced.