Moe K
1 reviews•Contributor
over 1 year ago
I Love the quality of Kuru shoes plus …
I Love the quality of Kuru shoes plus excellent customer service.
Helpful?
TrustScore
4.6
Excellent
141
3
2
1
13
160 reviews in total
Over a year ago
My Kuru shoes received as a gift 1-2 years ago and not worn every day, are now not useable due to the sole becoming dislodged from the body of the shoe near the toe. This may be due to poor quality... See more
Over a year ago
So...you think its funny that you are insulting seniors. Pretty tasteless. And if you are blessed enough to live as long as we have, (it's a privilige denied to many), You will then understand why we... See more
I Love the quality of Kuru shoes plus excellent customer service.
Talked to real person! No longer wait on hold...Intelligent and kind people
Fast, efficient, informative and friendly response
Apolo was courteous and thorough. He made sure I was satisfied.
I am highly disappointed in there international shipping fees which are not clearly advertised at the moment of purchase. I will NEVER EVER Purchase from this company again. Very unsatisfied customer 😡
I would not recommend- seems like another scam..I ordered received the shoes in less than 2 weeks. Opened the box and could not believe how wide and long they were on top of the most unattractive shoe i have ever seen ! I placed them next to my sneaker and the size ( outside not inside) difference was 2 sizes longer and so wide! I tried one on but knew i would never wear them! Very clever advertising. 20 dollars to send back- and very tricky to get through the laters on their web site to return, they definitely do not want that! A $206 shoes were not worth $5 Feeling scammed
UPDATE -Kuru was on top of my review - thank you! They explained everything - I was definitely scammed. Warning to everyone when purchasing online to pay attention to sites - and anything thing that seems "too good to be true".
I accidentally put in an incorrect address (typo). The item was delivered to someone else. They did a one time resolution for this mistake (though they said the customer is responsible in the end so I definitely wont make that mistake again).
She was very considerate and helpful. She is a great listener and communicator. At the end she made sure I had the correct QR code so that I there wouldn’t be any confusion. A++
Great shoes. Great English speaking phone support.
I feel as if I am part of the Kuru Family. I truly love the way they have treated me over the years. Any time I have had a concern they take the time to get things figured out. I have not bought any other shoes in the last 5 years since I found Kuru. I won’t ever go back and my body thanks for more it every day.
easy to return, answered my concern right away
The Support Desk was awesome and offered a solution that exceeded expectations!
The shoe sizes seem to run about 1 size too big. I sent my first pair back and got another half a size down. Still too big so I sent them back and got another half size down. Fits perfect! But the laces on one of the shoes was messed up. One funky aglet and one missing aglet torn off. I sent kuru a pic and they refunded the amount of kuru points to buy a whole 2nd pair of shoes for free! With that decided I can live with weird laces and I got myself a different kind of shoe than my original shoes. Anyway, great customer service, even if it was a little slow around the holidays.
I needed to make a return and the person who helped me made the process easy and answered all of my questions.
Very helpful and completely understanding.
Helpful during purchase, but slippers did not work for my husband, Easy return.
Great special company with the best customer care service. Never regret make shopping with them! Very highly recommended
Gloria made my experience great. She has helped me several times with shoes I have purchased and always solves my issues. I feel better having spoken to Gloria. Happy New Year Kuru. Please bring back the Mary Janes. Rose Payan
Great customer service.
Based on analysis of 14 reviews rated 1-2 stars for KURU Footwear
“Gloria was phenomenal and excellent at customer relations”
“I am highly disappointed in there international shipping fees which are not clearly advertised at the moment of purchase”
“Update after corporate reply: Your response was disappointing, but expected”
“I placed an order that was out of stock and instead of notifying and refunding me, my order was received and left unf...”
“I would not recommend- seems like another scam”
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KURU Footwear specializes in designing and manufacturing footwear that prioritizes pain relief and comfort for individuals with foot fatigue. The company employs patented heel-hugging technology in its shoes, which is designed to provide superior support and enhance overall foot health. KURU Footwear offers a diverse range of styles for both men and women, catering to active individuals seeking reliable footwear for daily activities. Targeting consumers who experience foot discomfort or are looking for supportive footwear options, KURU Footwear aims to combine functionality with style. Their products are eligible for HSA/FSA, making them accessible to a wider audience interested in prioritizing foot wellness. With a focus on innovation and comfort, KURU Footwear continues to develop products that help customers remain active and pain-free throughout their day.
KURU Footwear receives high praise from customers, with many highlighting the significant improvement in their foot health thanks to the shoes. Reviewers frequently commend the exceptional customer service, noting the quick and helpful responses from staff when addressing issues like sizing and shipping. Many express gratitude for the knowledgeable support they receive, which enhances their overall experience with the brand. However, some consumers report frustrations with order fulfillment, mentioning delays in receiving their shoes, which can detract from the positive experience. Despite these occasional complaints, the overwhelming sentiment remains favorable, with customers expressing satisfaction with both the product quality and the attentive service.
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