Ruth Thurber
1 reviews•Contributor
almost 2 years ago
Great customer service
Great customer service. I'm a new customer and just learning about these great shoes. Many thanks!!!
Helpful?
TrustScore
4.6
Excellent
141
3
2
1
13
160 reviews in total
Over a year ago
My Kuru shoes received as a gift 1-2 years ago and not worn every day, are now not useable due to the sole becoming dislodged from the body of the shoe near the toe. This may be due to poor quality... See more
Over a year ago
So...you think its funny that you are insulting seniors. Pretty tasteless. And if you are blessed enough to live as long as we have, (it's a privilige denied to many), You will then understand why we... See more
Great customer service. I'm a new customer and just learning about these great shoes. Many thanks!!!
Good information in a timely manner. I do appreciate that!
Gave Kuru a try despite seldom buying shoes off the web. Well, kurus are amazing, no more foot pain and they are so well constructed. The company’s employees give tremendous service as well.
Kuru has significantly helped with my foot pain. There was a defect on one shoe, and Kuru quickly and efficiently resolved the issue much to my satisfaction. Excellent customer service, and Kuru stands behind its products.
The KURU customer service representative could not have been more helpful. She was professional and thorough, making sure I had the QR code for my return and also all needed to order another pair of KURU shoes. Absolutely wonderful and smooth experience.
Very good product, great customer service, quick response
The rep was courteous, informed, and efficient.
I ordered a pair of Kuru shoes before Thanksgiving. I never got a purchase receipt email or tracking number, only an email with "while you're waiting on your new shoes" about breaking them in, etc. I called customer service. They said that there was a problem with the order and that they would fix it and send a confirmation email and tracking number. I did not receive it. Called the next day, and the story I got this time was "there was a strike at the factory in Canada and one at the shipping company". This time I did receive the email with the order number and tracking number, but when I type in the tracking number with UPS, it says that the label has been created but that UPS has yet to receive the shoes from the company. Unbelievably frustrating. I don't care how good their shoes are reported to be, I would NOT recommend buying anything from this company.
My concern was resolved quickly, there is no waiting time. Quick action, very efficient customer service. Thank you for your efforts of helping me.
The company replaced a pair shoes that I love, that had a snag, without giving me hard time. I have new respect for the kuru company ethic's. Thank you I love these shoes
I love these shoes. In fact, it's all I'm ever going to wear going forward. I just need them to come out with a high cut warm boot for men! LOL
Very helpful when I had to return due to the shoes not being wide enough for my injured foot. Thanks
I really really love this brand. The rewards are helpful with cost, and customer service always helps.
Love my FLEX walking shoes for amazing comfort and support to help heal plantar fasciitis!! Excellent customer service always. Thank you KURU!! (I shared your company with a dear friend whose son is a well known chef - also suffering with plantar fasciitis. She immediately ordered for him, and he is so grateful - finally enjoying pain relief).
Prompt response and readiness to help.
I was buying shoes for my sister who has bunion problems. I love my Kuru's so much that I knew she would like them too! I unfortunately bought them a half size too big but support was so quick to replace them that I had also ordered the same shoes in a smaller size!! Who knew that they would be so fast?!?!?! I can't recommend the shoes or the company enough!
Customer support equal to the exemplary support of their shoes
She was extremely helpful
Your website is not user-friendly. It's difficult to find the chat box or a phone number. I've written emails and got no answer. When I tried to look for help, I only got windows popping open to show me more shoes. When I ordered the shoes, I typed the correct shipping address, but when I entered my credit card info, the information changed. It was important to correct that information before the shoes shipped, since they are a Christmas gift. The chat box closed on me the first time, so I had to reopen it. It took several minutes before an employee answered. It was someone named Seth. Once I explained the problem, he resolved it quickly.
Kuru shoes do exactly what they claim to do- they eliminate foot, knee and hip pain!
Based on analysis of 14 reviews rated 1-2 stars for KURU Footwear
“Gloria was phenomenal and excellent at customer relations”
“I am highly disappointed in there international shipping fees which are not clearly advertised at the moment of purchase”
“Update after corporate reply: Your response was disappointing, but expected”
“I placed an order that was out of stock and instead of notifying and refunding me, my order was received and left unf...”
“I would not recommend- seems like another scam”
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KURU Footwear specializes in designing and manufacturing footwear that prioritizes pain relief and comfort for individuals with foot fatigue. The company employs patented heel-hugging technology in its shoes, which is designed to provide superior support and enhance overall foot health. KURU Footwear offers a diverse range of styles for both men and women, catering to active individuals seeking reliable footwear for daily activities. Targeting consumers who experience foot discomfort or are looking for supportive footwear options, KURU Footwear aims to combine functionality with style. Their products are eligible for HSA/FSA, making them accessible to a wider audience interested in prioritizing foot wellness. With a focus on innovation and comfort, KURU Footwear continues to develop products that help customers remain active and pain-free throughout their day.
KURU Footwear receives high praise from customers, with many highlighting the significant improvement in their foot health thanks to the shoes. Reviewers frequently commend the exceptional customer service, noting the quick and helpful responses from staff when addressing issues like sizing and shipping. Many express gratitude for the knowledgeable support they receive, which enhances their overall experience with the brand. However, some consumers report frustrations with order fulfillment, mentioning delays in receiving their shoes, which can detract from the positive experience. Despite these occasional complaints, the overwhelming sentiment remains favorable, with customers expressing satisfaction with both the product quality and the attentive service.
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