KURU Footwear
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Probably ok if you live in the US but…
UPDATE! I have since been contacted by a Customer Service advisor who was very polite and helpful. Our telephone conversation has resulted in a full refund of the retail cost and a partial refund of the shipping costs. As a goodwill gesture, I have been promised a cheque in the mail for the remaining shipping costs,,,,,,,,I await this. Probably ok if you live in the US but don't bother if you live (eg) UK! Ordered Feb 4th....emailed them 13th Feb to find out if my slippers had been dispatched but never received a reply....interestingly, they were then dispatched 14th Feb! I requested an exchange to a larger size and returned them on 24th Feb. According to my tracking number, Kuru Accepted delivery on 5th March. I received no acknowledgement and finally emaied on 9th March to enquire about the status of my order. THEY CLAIM TO RESPOND WITHIN 1 BUSINESS DAY!! but on 13th March I received email from Kuru asking for tracking number and proof of return. I replied immediately and have heard NOTHING SINCE!! today is 17th March. this footwear is ridiculously expensive so one would expect much better Customer service, particularly as I have to pay for the shipping myself..........almost 30GBP! I shall not be buying anything else - these slippers have already cost me over 150GBP and I still haven't got them, nor have I had any reply to my last email. Awful company if you live outside of the US!