Carl- Kansas City
1 reviews•Contributor
almost 2 years ago
Customer Service
Customer Service
Helpful?
TrustScore
4.6
Excellent
141
3
2
1
13
160 reviews in total
Over a year ago
My Kuru shoes received as a gift 1-2 years ago and not worn every day, are now not useable due to the sole becoming dislodged from the body of the shoe near the toe. This may be due to poor quality... See more
Over a year ago
So...you think its funny that you are insulting seniors. Pretty tasteless. And if you are blessed enough to live as long as we have, (it's a privilige denied to many), You will then understand why we... See more
Customer Service
Their response was so quick and their answer was very informative and helpful.
Waseasy n fast
Love the boots
My question on the type of foot support I needed, was answered more quickly than I thought; it was appreciated!
Tisia was excellent with me on the phone and helping me with my return. It was so easy to return as I purchased the wrong size. It was quick and feeling very grateful that I ordered from KURU. Will be shopping again soon with them.
I received the wrong order. I called and got a very good service person who was understanding and quickly took care of my issue.
Even though it was past the 45 days for return or exchange, the company was willing to work with me and allowed me to exchange
Kura are the best shoes for both plantar and overall foot support. The customer service is also excellent.
I purchased shoes that unfortunately do not fit. The company does not care because it was a final sale item (over $100) they will not accept a return.
Ordering from kurus was a little confusing but she thoroughly explained the deal they were running!
The most extraordinary footwear! The customer service is exceptional.
Fast delivery, great response when I needed help to exchange slippers.
Representative was very attentive.Was able to resolve my issue right away. Provided me with a confirmed email stating it was taken care of. The confirmation really helped. I had experienced a call the previous day over the same issue, but it was not taken care of, even though I was told it was. Rep had indicated that I would receive a confirmation, but never did. Todays Rep ensured I received the confirmation email before we hang up. That is great service!!!
The representative ordered my shoes in the color I wanted. I already have 6 or 7 pairs of Kuru shoes and needed a new size! I wear the Atom and have no issues especially when it comes to support!
Customer service was super helpful, got my 4th pair ordered. Best shoe I have ever worn, eliminated my foot pain I suffered with for years. Atoms are the best
Excellent customer service, really helped me out.
I love Kurus. My first purchase online was for sandals that saved my feet and ankles. For my second pair I ordered a pair of white sneakers(to be trendy in my senior years). They didn't come for weeks. I wrote about the delay and Kuru found out I had neglected to add my street address for delivery! Oh my. Old age. Their sleuthing was prompt!
Great customer service along with a great quality shoe.
Problem solved. Agent was knowledgeable, polite, and helped me through the return process professionally.
Based on analysis of 14 reviews rated 1-2 stars for KURU Footwear
“Gloria was phenomenal and excellent at customer relations”
“I am highly disappointed in there international shipping fees which are not clearly advertised at the moment of purchase”
“Update after corporate reply: Your response was disappointing, but expected”
“I placed an order that was out of stock and instead of notifying and refunding me, my order was received and left unf...”
“I would not recommend- seems like another scam”
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KURU Footwear specializes in designing and manufacturing footwear that prioritizes pain relief and comfort for individuals with foot fatigue. The company employs patented heel-hugging technology in its shoes, which is designed to provide superior support and enhance overall foot health. KURU Footwear offers a diverse range of styles for both men and women, catering to active individuals seeking reliable footwear for daily activities. Targeting consumers who experience foot discomfort or are looking for supportive footwear options, KURU Footwear aims to combine functionality with style. Their products are eligible for HSA/FSA, making them accessible to a wider audience interested in prioritizing foot wellness. With a focus on innovation and comfort, KURU Footwear continues to develop products that help customers remain active and pain-free throughout their day.
KURU Footwear receives high praise from customers, with many highlighting the significant improvement in their foot health thanks to the shoes. Reviewers frequently commend the exceptional customer service, noting the quick and helpful responses from staff when addressing issues like sizing and shipping. Many express gratitude for the knowledgeable support they receive, which enhances their overall experience with the brand. However, some consumers report frustrations with order fulfillment, mentioning delays in receiving their shoes, which can detract from the positive experience. Despite these occasional complaints, the overwhelming sentiment remains favorable, with customers expressing satisfaction with both the product quality and the attentive service.
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