Susie Hoard
1 reviews•New Reviewer
about 1 year ago
My Kuru guru was so helpful in…
My Kuru guru was so helpful in understanding and fixing a shipping snafu!!
Helpful?
TrustScore
4.6
Excellent
141
3
2
1
13
160 reviews in total
Over a year ago
My Kuru shoes received as a gift 1-2 years ago and not worn every day, are now not useable due to the sole becoming dislodged from the body of the shoe near the toe. This may be due to poor quality... See more
Over a year ago
So...you think its funny that you are insulting seniors. Pretty tasteless. And if you are blessed enough to live as long as we have, (it's a privilige denied to many), You will then understand why we... See more
My Kuru guru was so helpful in understanding and fixing a shipping snafu!!
I've been searching many web sites looking to some foot wear that will help me with the pain in my feet. I have been looking at your site and I have to admit I'm a bit overwhelmed by all of the information that is not only on your site but others as well. I did seek professional help from a podiatrist but with no success so I'm out on my own in the hopes I will find foot wear to help me.
I'm so excited to get my new shoes. The help I got over the phone when i accidentally ordered the wrong size online was so wonderful. Everyone at Kuru is friendly, knowledgeable and so helpful.
I have called customer service 3 times now and each time you have been so appreciative that i gave Kuru shoes a chance.. you have been helpful with each call. First 2 calls helping me order the right shoe and size for me.. 3rd time was help with my 2nd orders tracking. Best customer service i have had in a long time! Thank you.. very pleasant and helpful and no hold time even!! Wow!
I was referred to KURU's by a friend. I ordered a pair of slip-ons and a pair of sneakers. They were both too small. Ordered the next size bigger, they came, and are perfect. Contacted KURU's to return 1st order. Couldn't have been easier!! Representative was very upbeat, knowledgeable, and helpful. Took a couple of minutes, I dropped them of at my local UPS, easy-peasy!!!
Professional. Courteous. Helpful. And efficient.
I had just moved and forgot to switch my delivery address. I needed help getting things figured out, and they took great care of everything. Knowledgeable and speedy, I really appreciated it.
I love my kuru shoes so much I tried to get my Dad a pair. Some issues, but were dealt with quickly and kindly. Great products & company.
Great customer service. I ordered shoes back in July and still haven't received them. I called customer service, Camilla was very helpful and resolved my issue quickly.
Awesome company, awesome shoes, awesome customer service!!! I own about a dozen pairs of kurus now. My feet have never felt better!
Your shoes have helped me to have so much less foot pain and I enjoy being on my feet and walking once again. The young lady I spoke to on the phone was very helpful in understanding my situation. I also had to make it an exchange and it was effortless.
Great customer service
The Muse sandal is amazing for walking. I took them with me as my only shoes (other than sneakers) during a three-week trip to the UK, and they served me well for long days of school sightseeing--and never a blister or sore point. (I wore them around home for a couple weeks before leaving, just to be sure.) As a result, I bought the brown pair when I returned home.
I needed to update my shipping address and the response time was incredibly fast. Very polite people to work with and it was a pleasure communicating with them via email. I cannot wait to get my new shoes and I am sure I will be sharing the experince with the service and the shoes with everyone I know.
I have been wearing Kuru shoes since 2020. The shoes have saved my life! The new designs I love! My new retro 70s sneakers look sweet! I will continue to support Kuru because the quality holds up and I trust customer service! Only have had one issue with my shoes and customer service was top notch! Keep up the good work.
I like their merchandise (I think very expensive)and when I was experiencing an issue with a return I called and spoke to Karen who was very helpful on the phone is resolving my issue.
1. English was spoken!!! 2. The rep I spoke with was super knowledgeable and friendly. 3. I loved the shoes but had to go with a different one I purchased. 4. Can't wait for my replacement to arrive. 5. I would so recommend these shoes.
The young woman that helped me was truly remarkable. Everything was just perfect. Ivy was so kind and helpful to me. I really enjoyed my visit and would love to use them again.
Kuru responded to my inquiry with understand and hope. I was delighted to hear that the answer to my question was both solvable and easily expedited. Thank you Kuru for dealing with me as a valued customer!
Received my new while shoes that were very dirty. I reached out to customer support and right away they helped me exchange them for a new pair.
Based on analysis of 14 reviews rated 1-2 stars for KURU Footwear
“Gloria was phenomenal and excellent at customer relations”
“I am highly disappointed in there international shipping fees which are not clearly advertised at the moment of purchase”
“Update after corporate reply: Your response was disappointing, but expected”
“I placed an order that was out of stock and instead of notifying and refunding me, my order was received and left unf...”
“I would not recommend- seems like another scam”
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KURU Footwear specializes in designing and manufacturing footwear that prioritizes pain relief and comfort for individuals with foot fatigue. The company employs patented heel-hugging technology in its shoes, which is designed to provide superior support and enhance overall foot health. KURU Footwear offers a diverse range of styles for both men and women, catering to active individuals seeking reliable footwear for daily activities. Targeting consumers who experience foot discomfort or are looking for supportive footwear options, KURU Footwear aims to combine functionality with style. Their products are eligible for HSA/FSA, making them accessible to a wider audience interested in prioritizing foot wellness. With a focus on innovation and comfort, KURU Footwear continues to develop products that help customers remain active and pain-free throughout their day.
KURU Footwear receives high praise from customers, with many highlighting the significant improvement in their foot health thanks to the shoes. Reviewers frequently commend the exceptional customer service, noting the quick and helpful responses from staff when addressing issues like sizing and shipping. Many express gratitude for the knowledgeable support they receive, which enhances their overall experience with the brand. However, some consumers report frustrations with order fulfillment, mentioning delays in receiving their shoes, which can detract from the positive experience. Despite these occasional complaints, the overwhelming sentiment remains favorable, with customers expressing satisfaction with both the product quality and the attentive service.
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