Katie Barnes Tool Range & Education
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Katie barnes company is a shambles....
I bought the KB efile in mid November last year, I went off sick at Christmas returned 6 months later, efile had no use while in that time off and so far iv had 3 cables! "Er" on the dial, handpiece was rattling. When I contacted KB customer service I was blamed for dropping or banging the hand piece (I know for a fact it hadnt) they refused to repair under warrenty and said it was mistreatment of tge hand piece by user not manufacturing fault. They refused to fix or replace for free and made me pay for a new hand piece! Absolutely disgusting customer services! I paid £250 all in for this efile and bits never completed the training as people said it wasn't worth the money plus she kept moving the dates so got confused when I was meant to attend absolute shambles of a business. Shame to as the tools are fab when they work!