Katie Barnes Tool Range & Education
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Cuticle scissors.
I wish I could give zero stars because that’s exactly what they’d get. In October I bought a set of curved cuticle scissors, with the full prep set so as you can imagine a fairly costly set, I didn’t receive the scissors until November obviously with shipping etc, and then by January the scissors had snapped. So I haven’t even had two months usage out of them. So I thought I would sent a picture and an email to address the issue, hoping I would be offered a replacement. Upon being dealt with by the famous Jane, who I’ve seen from lots of reviews and have experienced this myself seems to have very poor customer service skills. I was told I would not be getting a replacement as it was MY fault the scissors had snapped and it was either 10% discount or nothing basically. She even kindly (and this is the best bit) sent me a video on how to use the scissors correctly, and hoped it may help me. As a professional who has training in the nail industry, I found that extremely rude, not only was she questioning my expertise but also telling me it was my fault the scissors broke. I was also told that they’re not meant to be held in your hand fully like nippers, which if anyone has used these scissors will know that it’s not possible to hold them like nippers as they are tiny. It seems to me they have had this issue before and know they have but were trying to cover it up by implying I’ve held them and misused them wrongly. After further research, I sent another lengthy email to ask how could they possibly prove it was me that broke them and not a manufacturing error, to still be told the same thing. I wouldn’t be getting a replacement. I think this company is awful. This company is meant to be designed by one of the industries leading nail techs, only it seems the products they sell are below par, even though I have been assured they uphold the most highest standards when it comes to their products. They couldn’t even answer me when I asked if the scissors could be sent back for further investigation as I knew for a fact I hadn’t used or handled them wrong. I wish I had seen these reviews before I ordered from them, as I would never have done if I’d have known their customer service was so poor. I will never order from them again. They are a terrible company and they are happy to line their pockets with tools that are below par, but not happy to help you out when they break.