Justhost Reviews

For several years I had two accounts with Justhosts and had few problems which were quickly resolved. Until.... I forgot to renew an account and it was disabled. I renewed the same day and waited patiently for the account to be re-enabled. And waited. And waited. Days.I had no contact from them and nothing worked. No emails, no hosting and restricted access to the control panel. I am partially deaf so unable to use the phone support. Email support for technical problems had been withdrawn for "efficiency" purposes. I waited up to two hours with a chat window open but had no response. I emailed accounts.... no reply. I emailed again and eventually had a reply telling me the account was suspended due to malware and I would need to locate and remove the offending file(s). I've no idea how malware was introduced, I had only emails hosted. Control panel wouldn't allow me to access any files to fix the problem. I emailed again asking how can I fix it when I'm locked out. And no reply. Luckily I only renewed for three months (two now remaining) But the money paid is a complete loss. And a refund for unused time? Can only be applied for over the phone. I am now removing the other account. Uncaring, useless company.

Mediocre hosting (occasional downtime, slow servers etc.) backed up by truly atrocious customer service. When you have issues - and you will have issues - then expect to be fobbed off with excuse after excuse. Be wary of their 'auto renew' payment options, which have a habit of getting turned back on even after you explicitly set them to 'manual', and default to auto-upgrade and several years of hosting. When you do decide to leave, be prepared for a fight if you need any IPS tags (.co.uk domains) transferred to a new host. Avoid - there are better, cheaper webhosts out there.

When my website became unusable (due to a fault of my own) the backup service from JustHost was offline for at least 5 days. This lost me lots of customers. I raised support tickets which had very slow (if ever) response times. I called their support phone number but it took ages for anyone to pickup. So frustrating. Have now switched provider. Avoid.

We have 13 domains and 6 live websites, always get hacked when wordpress has a update. You then must pay for Site doctor to find the malicious files. O and dont forget when you think thats all the cost the sell you site lock ontop of that which i thought i had pad last time i was hacked. But No... Customer service has obviously outsourced again with the only help is link to online help files on Just host websites. on hold for 1 hour, live chat 6 hours had 4 people helping me each time explaining the same issues. Its always your websites fault and never the server I moved from there standard to professional last year as they recommended it. Now i must upgrade again, quoted me £400 to fix there issues. The worst Hosting rip off i have every experienced. Avoid. Hosting slow and over priced.

I have had constant problems with this company. We are switching hosting companies it is so bad. Spend an hour on hold.. again. They couldn't fix their own mistakes. It is beyond frustrating and we even upgraded to our own VPS.

I am really shocked to read the reviews of this company. I have been with them nearly 4 years and they have been fantastic. Always someone at the end of the phone to resolve problems and never any major issues with service. I was with 1and1 before and they were by far the worst company on the planet...totally awful. By comparison these guys are amazing!!!

I have been with them for 5 years as I got a very good deal (£87). Now that it is over, I m really happy to leave. If you don't have any issues, then it's fine. But who doesn't? They never resolved any of my problems (had to rely on forums and IT friends), AND trying to chat with them has a waiting time of at least one hour (it will says 30 mn, but this is just for the appearance. MInutes at justhost seem to be slower, maybe some disturbance in the spacetime fabric? who knows...). For example, I asked for an update of my domain IPS tag to point to my new provider. That was 4 days ago. Still nothing except, of course, the site being offline for 4 days. Great. Just stay away.

I signed up for a discounted rate of hosting for the first year. On that coming up for renewal i requested discount on normal rates to stay. 50% was offered plus free renewal of domain name and applied to shopping cart. The domain name then auto renewed at full rate. I questioned this and was told that we dont offer discounts after first year and any proof of discount i was offered would have been wiped. I would have to pay full rates to stay or leave.

We have been trying to get a IPS Tag changed on a domain name for over 96 hours, we have had to set up 3 support tickets and chat to JustHost numerous time. On their website under the help section it says a IPS Tag change will take up to 24 hours, we were also told this by a couple of members of staff. After the first 24 hours we contacted them and asked them what the hold up was, we were told an influx of work and that the changes would be done within another 24 hours. Today 96 Hours later we were told they never received our request and then shot themselves in the foot and said we have did receive it 4 days ago. An IPS Tag change takes a matter of minutes if that, we understand big companies are busy but to constantly lie and find excuses is terrible. Every member of staff we spoke to tries to do as less as they possible which makes our job and yours even harder. I'm know why they have a poor rating across multiple platforms.

Exceptional service and support is great.Also i love their c panel the downside is they are a bit expensive

I purchased hosting service from these guys in 2009, and when I no longer needed it, I cancelled it in 2012. Got an email from them, saying "When ready, please follow the cancellation link, read all information carefully and complete the cancellation form. We'll take care of everything from there." Now, in 2015 got charged by them again to my credit card. Contacted them, they said that I cancelled "hosting service" only, but not "domain registration" and that they will not refund the money.

Emails are down on a daily basis, low tranfer rates, high downtime and no response to support tickets. Way too expensive for the lousy service. If we need a hosting service, please look somewhere else.

High downtime and no responce to support tickets. Their prices are not even cheaper than their competitors. Dont use this hosting company.

They are promising 99.9% uptime, I've got 25% and slow server response. They are promising professional help, I had to nuke my account to restore a folder. They are promising 30 days money back guarantee, I've got charged $111 for 5 days of what they call "service". DON'T USE Just Host!

You know when you call a company and you have to hold for a little while to be connected, usually during peak times? Imagine that first thing in the morning... For over an hour... Their support is an absolute joke and with (and I quote from Live Chat) "..no provisioning for call-backs..". As someone who works in the I.T. Industry, I know that if I had a customer on hold for that time I'd be hung, drawn and quartered and having no provisioning for call-backs is madness. I've dealt with enough large companies over the years who have 24/7 support to know how it's done right, and hell, even Microsoft have provisioning for call-backs. I cannot strongly recommend that you use someone else for your web-hosting and domain needs.

Used for several years and been satisfied. Customer support is by ticket and so not instant but on the few occasions I needed to contact them they were helpful. Downtime has been very rare. Wouldn't hesitate to recommend to anyone needing a shared hosting plan. Can't speak to their VPS or other services.

I've used JustHost for a couple of years now without any problems because I haven't had any support issues during that time. Recently, my account was deactivated due to so called 'malware viruses' found on several of my Wordpress sites. Just Host immediately deactivated the account without a detailed explanation. It then took several phone calls to get an explanation/resolution from their technical support, I then spent £130 for Site Doctor service to remove the 'viruses' and I was told it would take up to 48 hours to restore the service. It has been over 4 days and I have yet to receive an phone call/email with a status update. Be warned. Stay well clear of Just Host!

Maybe the fact that I feel that JustHost used to be good is because I had never really needed to use their support. When I did need it, I had a diabolical experience, not to mention being told a number of times that 'we don't provide support for that', when my site started to go down intermittently they were rather unhelpful. They went through a couple of possible causes but when they didn't rectify the situation, JustHost started to ignore me. Site was down and I couldn't get hold of them. I tried live chat and after waiting nearly an hour, I was told that the problem must be at my end (despite me trying to access my website from different devices AND different networks.) They just don't want to know.

the live chat is really good and the company doesnt charge nothing... u just pay for the domain and 1000's of benefits. very good.

I used the service and they did not fix the problem. They had a 100% money back guarantee. When I did as for the refund the replied if i wanted the refund the would deactivate my website. Not a fair way to do business i believe and a shame as the Just Host hosting service is quite good.