Justhost
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Incompetent and unreasonable
We have been trying to get a IPS Tag changed on a domain name for over 96 hours, we have had to set up 3 support tickets and chat to JustHost numerous time. On their website under the help section it says a IPS Tag change will take up to 24 hours, we were also told this by a couple of members of staff. After the first 24 hours we contacted them and asked them what the hold up was, we were told an influx of work and that the changes would be done within another 24 hours. Today 96 Hours later we were told they never received our request and then shot themselves in the foot and said we have did receive it 4 days ago. An IPS Tag change takes a matter of minutes if that, we understand big companies are busy but to constantly lie and find excuses is terrible. Every member of staff we spoke to tries to do as less as they possible which makes our job and yours even harder. I'm know why they have a poor rating across multiple platforms.