Justhost Reviews

I have been in a three week nightmare with this company just trying to change the registrant email address so I can respond to ICANN's verification. We're a community theater that has been in business since 1922. ICANN has blocked our website for 3 weeks now because I can't get any resolution from JustHost. First I have spoken to 7 representatives all asking the same question. Why don't they have ONE person taking care of this issue? We have been with JustHost webhosting for over 16 years. We are absolutely leaving to another webhosting company once we get our domain resolved. THIS IS A TERRIBLE COMPANY! DO NOT USE THEM!!!!

When I went to renew my website and email hosting they pushed the price up by 37%... in a month. Tried to make a complaint asked for their Formal Complaints procedure - only to be told 'we don't have one'! - mind blown Cheap... but 'you pay for what you get'! Email and web hosting 'ok' customer service absolutely dreadful - you will waste a lot of time trying to sort any issues out and be left very frustrated.

I'm a client of Justhost since 2016, so far it's been a good hosting without hidden fees, it's not cheap but there are no surprises after sing up. I had several issues "technicals" but they were resolved pretty fast. Their support is very good, and they try solve issues always. In 6 years I only had 1 big issue, they resolved and helped me with my part too

They are very supportive and excellent in response

After the server migration, my site was a mess. Perhaps they may have started the problem, but they fixed it, and I learned a little DIY in the process. They were very helpful.

Fast and professional support provided by Suheb. Thank you!

I've been with eHOST, bough by Justhost for 7+years Very happy with the hosting and amazing 24/7 support team! hosting is very fast although my servers are not on SSD - uptime SLA is very good! overall very happy with JustHost and I will continue with them for many more years to come P.s I have tried many hosting providers, JustHost is the best I've seen so far

An outstanding representative-bar none! For 3 days I was unable to make my websites work - none of the previous employees could help. Only she fixed the issue within a couple of minutes. She deserves a bonus and promotion!

Don't use just host. Always virus and no proper support system.

My website was down, I finally got through to a representative who told me that my files had been deleted. He said that Just Host sent me an email a few months ago to notify me that payment hadn't been received but I did not receive any emails. I had my account set up on autopay with the same bank for 7 years. It was difficult to get through to a representative, and he kept shifting the blame to my email provider. Terrible experience, do not waste your money on Just Host.

they will continue to bill long after you e closed your account. every year for years!. Change you bank account number immediately after canceling !!!!

I used Just Host for a while. Service started getting worse, customer support were difficult to get any help from so eventually moved all my hosting else where. Pricing wasn’t great either. Not impressed.

They are a ripoff -- terrible service while i used them -- cancelled and they still try and bill. Horrible customer service -- horrible experience and cost me money when they admitted they should not have billed me. If you have a business i suggest you do not use them.

So, I got my website hosting though Just Host after reading about them and how good they are. Everything seemed fine at first. I have been with them for about 6 or 7 years. 1) About 2, or 3 years in to the policy. My website address has started going to other websites. I managed to get it back. 2) Since 2018 some of my pages have been flagged up as dangerous. These pages are mostly HTML5 pages and do not have JavaScript. It seems my pages have acquired bad backlinks. 3) Recently I logged in to my account to upload something and everything (And I do mean everything) in the public_html has been deleted. No notification or anything was sent. Luckily nothing of values was in there. I can’t seem to get through on webchat and phoning a US number from the UK will cost too much. If you are looking to design a website, do NOT go with these guys!

I had my website hosted with Justhost and cancelled by hosting in April 2021 and transferred my domain to another company. Justhost billed and charged my credit card without my authorization $215.88 for services that they no longer provided. When I asked for a refund they only offered a partial because they were charging me from July 2021 to today for services they nolonger provided ???? Dont use these crooks.

JustHost switched my website off and only when asked declared their website builder I had used for 10 years was no longer supported. This ended the site and the business. I'm utterly flabbergasted at their arrogance: no contact, no response, no compensation, no business sense of responsibility, and no customer support.

Do not use this company. They will not own their problems. Their website builder uploads phantom pages that don't belong and they screw up Google search. They say it Google search problem. I have moved one webpage to a different host and in the process of moving 2 more. I will never use or recommend this company. They also own bluehost.

Avoid. With 25 years in the technology sector I can say with hand on heart that JustHost and its stablemate brand GoDaddy have the honour of providing the worst customer experience ever encountered. Watch out everyone for the Auto renewal uplifts to three years on domains and added on hosting costs for parked domains. We are desperately looking for European owned web domain and hosting service to move everything off this terrible company

Not sure why all the bad reviews, have 2 websites with them and several emails account for over 10 years. I deleted an email account by error last week, the support team was easy to get a hold of and they restored my emails with 48 hrs.

Poor service Extended site downtime Untrained customer support Below par customer service Does not care if customers receive solution.