Jura Watches Reviews

I placed an order with Jura Watches on May 15th, under the impression that the item was in stock and available for next-day delivery, as stated on their website. However, on May 16th, I received an email informing me that the watch would be shipped from Garmin directly, and that they were unable to provide a delivery date until it arrived with them. This was not made clear at the time of purchase. Despite patiently waiting, I received no further updates. After nearly two weeks of silence, I called on May 29th and spoke to a helpful representative named Leah. She was the only positive part of this experience—friendly, informative, and genuinely tried to assist by checking with her manager regarding delivery estimates and offering a goodwill gesture (either a complimentary strap or a £30 refund on an £850 watch) should I choose to continue with the order. Leah later got back to me via email to say that the watch likely wouldn’t arrive until the end of June—meaning I would have been waiting well over a month for something advertised as in stock. At that point, I requested a refund, which Leah processed the same day. I was told it would take 7–10 working days. Unfortunately, the refund did not arrive by the 10th working day. I called again and was told it would be processed within 24–48 hours. That time passed, and still nothing. I had to call again and spoke with another representative who seemed disinterested and dismissive. He said the refund should arrive the following day—and thankfully, it finally did. For comparison, I ordered the same watch from Ernest Jones after this ordeal, and it was dispatched within a day. Overall, the lack of transparency, poor communication, and frustrating refund process make it very hard for me to recommend Jura Watches. Leah was fantastic, but the company itself left much to be desired. I’d suggest avoiding this retailer unless you’re willing to chase them for updates and wait far longer than expected.

Ordered a watch that was advertised as in stock, expected delivery 14th May. Placed order and paid for finance, but the watch was now out of stock (OK maybe someone else bought it, only 1 was in stock). Said they ordered from manufacturer. Manufacturer delivers the watch in 3-5 working days so I thought it would only be a week or so, not too bad. Asked again after 3 weeks, and was told no ETA still, but offered an ‘upgrade’ to one in stock. Called them to find out more and got a few suggestions which were no where near my requests (e.g.: wanted automatic, got offered 4 quartz models) and their ‘upgrades’ were frankly insulting (£800 watch and they were offering £2-400 range). Don’t offer and upgrade if you don’t even offer at least a similar price range. At a minimum offer products that match my requirements. Anyways, I’ve cancelled the watch now, let’s see how long refund takes (these other reviews don’t seem very encouraging). So after reading their reply. My watch was £680 AFTER discount, the only watch that matched my requirements that was suggested as UPGRADE was £546. The rest of the watches were cheaper and the sales assistant just randomly listed some option WITHOUT listening to my requirements (e.g.: quartz when I wanted automatic).

Cannot fault this transaction, excellent communication, package dispatched promptly and discreetly package. Made up with my purchase,one more off bucket list Highly recommend.

From the very start of my experience with this company they have been excellent re: customer service and I was able to secure a fantastic deal on my Longines GMT. A+ from start to finish!

I ordered and paid for a watch in full on 15th May to be told that it then had to be ordered in. This was not what the website said. It is now 30th May and it still hasn’t arrived at Jura. I asked Jura to cancel the order as the watch is for someone’s birthday in three days’ time and they said it would take up to 2 weeks to refund me. I feel that this is far too long to wait for my money. The phone operator said it’s because ‘this is a family business and that’s how it works’. How do I purchase from elsewhere when they have my money? Shocking. On top of this, emails don’t get responses snd it takes an age for anyone to pick up the phone to give advice on orders.

My new watch just stopped suddently after 4 months and C W Sellors promptly returned it to the manufacturers. I thought maybe it was a faulty battery, but it seems the whole movement was replaced, which surprised me. Surita in particular was very helpful keeping me updated with its progress and I received it back today - so far working perfectly 🤞 So .... THANK YOU!!

I was offered a very good price on a Garmin Fenix 8 Ti Sapphire that was on back order. Good comms at every stage and excellent price meant the experience was good despite waiting 3 weeks for re-stock and delivery. Obvs not the dealers issue. Would recommend this store. Have used years ago and will use again.

If I could rate my recent experience with Jura watches in terms of the service I have received it wouldnt register on the scale, it has been truly appalling. I ordered a limited edition Breitling Chronomat on 19th January through their Sales Manager who also offered me a 'deal' by throwing in a complimentary rubber watch strap. The watch arrived in good time at the end of January, I was very pleased with it. The issue was the 'complimentary' rubber strap, clearly not the standard size when I got it out of the box as it was way too small. I sent it back the following day assuming it would be replaced quickly, this is where I was wrong. All told, it took 10 weeks to get the replacement. I was jubilant when the postman arrived on 11th April with my parcel, opening it I thought, this is it, all done....how wrong was I?...great new strap but no buckle! Several emails and calls made from then until delivery of the buckle that arrived today, 22nd May.... a total of 123 days to fulfil my order! I have bought many watches over the years and when you are spending a significant amount of hard earned money I guess I expect good service, good communication and honesty? This was sadly lacking, communication was mainly one way (ie. me calling them as they rarely respond to emails. They also do not respond to any Whatsapp messages) but what disappointed me most was the dishonesty. To put this into perspective I called their customer services team the week after Easter to chase up delivery of the buckle, I get told 'it was dispatched from Breitling on 17th April so will be with us soon'. I called again only a couple of days ago where I am told there are production delays and it will be another couple of weeks! It then turned up today! In my opinion, if an organisation provides excellent service, looks after you and treats you with some degree of respect and curtesy then customers will return. I can honestly say that this has to be the worst customer experience I have ever had when buying a watch and like many other reviewers, I will not be ordering again from Jura Watches. My advice....go and buy elsewhere, you wont regret it.

On 05.05.2025 I paid for a Garmin Marq II watch. It was supposed to be for my birthday. Unfortunately I did not receive any feedback on when it would be delivered. The website stated that it was in stock. Since then there has been no information regarding delivery. After that I asked for a refund of the purchase price. I also gave my bank account number, but there was no reaction! I am trying to get my money back, but there is no feedback! I wrote an email, WhatsApp and chatted with them. Nothing! I am very disappointed! I do not recommend it to anyone! Best regards, a disappointed customer

I ordered a luxury timepiece on 20th April 2025, paid my deposit and arranged the finance which was accepted but was unable to electronically sign my agreement due to a glitch in their system. The team at Sellors/Jura were helpful but ultimately could not resolve the issue. I then ended up ordering from Watches of Switzerland who delivered the very next day. I am still waiting for a refund of my deposit some 17 days later despite numerous phone calls to them. At this point I will not order from this company again having spent plenty of money with them in the past. Update. Just received my refund today 09/05/25 some 19 days later. If the company think this is acceptable then in my humble opinion they are mistaken.🤬

Extremely Disappointing Experience with Jura Watches. I placed an order with Jura Watches on February 17, 2025, for a luxury watch costing nearly £30,000. As of mid-April, the watch has still not arrived, and I’ve received only excuses for the delays. Despite repeatedly requesting to cancel my order due to the unacceptable wait, my requests have been ignored. I’m out £30,000 with no watch, no refund, and no clear timeline for delivery. Reading existing 1-star reviews, I see others have faced similar issues with delays, poor communication, and unfulfilled orders, which mirrors my frustrating experience. This level of service: Jura Watches’ service is wholly unacceptable for such a high-value purchase. I strongly advise potential customers to look elsewhere until they address these recurring problems.

Terrible customer service, they lie and lie! Keep telling you the watch is coming after over 8 weeks waiting! Order was canceled! Was told 10-14 days to refund, after 14 days and still no money, opened a charge back with my bank. They then claimed it was 14 working days and it’s now my fault I don’t have the money. Order was placed end of January! Avoid!!! Absolutely disgusting the way they treat and speak to people! Zero customer service!!! If there was an issue with the shipment you would expect to be kept updated about it not have to phone every week to be told the same lies! Now 23 April, no watch, no money and still making out it’s the customers problem!

I deeply regret buying a watch from this company. Three months on, I’m still waiting for my refund and for the finance agreement to be cancelled. It’s obvious they never intended to deliver my order. The process has been a complete nightmare with no communication or resolution. To make matters worse, they’re now resorting to having their staff and friends post fake reviews to counter the flood of one-star ratings they’ve received lately. The numerous one-star reviews should’ve been a red flag before I ordered. Save yourself the hassle—steer clear of this company!

Excellent product fast delivery and great Communication thank you

From purchasing my watch online to delivery I was informed well at every stage. The watch bracelet was sized perfectly to my requirements by Jura. This is my second watch from Jura (CW Sellors / Hammonds). Excellent combination of value and customer service on both occasions.

Appalling Customer Service I am disappointed, though not surprised, to see that many others have experienced the same problems with this company that I did. I ordered and paid for a watch (c£4,000) last year and I never received the watch, was lied to about when it would arrive and then my emails and messages were completely ignored for several months. I eventually had to claim the money back from my credit card company. I simply don't understand why a 'family run' business, and therefore purporting to be 'trustworthy', is operating like this. I have bought from them before and I had no issues on those occasions, but I am afraid there is no excuse for continually lying and then ignoring my communications. I am afraid that I would never buy from them again and I would urge others to consider buying elsewhere, despite the apparent 'discounts' and 'offers' they make. You would be better off paying full price elsewhere and actually getting the watch you paid for - Trust Me! Jura Watches - You had the opportunity to be the UK's best and most trusted watch supplier - Unfortunately, not only did you fail me, but you've failed countless others (as evidenced on Trustpilot). If you don't improve, eventually your decline will accelerate exponentially, from which you will not recover. I do not wish your 'family' business to go out of business, but you have to change. Your customers are why you are in business and why your 'family' can put food on the table - please treat us with more respect!

Absolutely shocking company to deal with, kept putting me off with my watch delivery date, never updating me it was always me ringing & chasing them, told it was in stock & being delivered only to be told when I rang again it will be another 3 weeks. I cancelled it and ordered another of First class watches and it was here next day!! Still waiting on a refund and being told it takes 10 days! Absolute joke. Stay away and use a proper company

I ordered a Garmin watch on 16th March and I am yet to receive it. Several emails sent and several promises of timeframe made but I have still not received my order. Do I cancel or do I keep waiting?! Jura watches should not be selling and taking funds for items they do not have in stock. It is not clear on the website that the items are not in stock and they only place the order with the manufacturer when you have ordered a product (apparently). Sometimes if the price seems too good to be true, it is.

I have recently purchased a Tag Watch from Jura and I have to say after making the purchase I then read the reviews and was really concerned, so I called them up and they explained the reasons for the reviews and assured me of the time scales for me to receive my watch and kept me up to date, don’t get me wrong it wasn’t a fast delivery so if your looking for next day then go elsewhere however they priced matched this watch that a lot of others wouldn’t so I got the watch at a great price and within 2 weeks of purchase. I would definitely feel confident using them again

Ordered an Antonio watch - told it was 2 weeks delivery. Two weeks came and went nothing.. one month nothing. Multiple emails not responded to. Rang them to cancel told it was en route do I really want to cancel? They supposedly cancelled the order and I was told it was two weeks for refund. Well guess what two weeks came and went nothing! No refund! This company feels like a fraudulent scam. They lie about timescales and they lie about refunds. Such a shame as I have used them for numerous watch purchases. Avoid at all costs.