Jura Watches Reviews

This is my second watch off Jura this year a Seiko pure black solar as a daily watch to protect my Tag Carrera brought earlier this year off Jura. I have found Jura a very patient go to team for all watches & knowledgable flexible most helpful and will genuinely aid you to the right choice of watch. They bend of backwards to be helpful from sales to financing to the team that do sizing packing & distribution. I cannot fault them, I am amazed & most thankful by their customer ethos can do attitude and go the extra mile. Simply superb thank you so much Ellis your a star & the team who sized my watch with the courier waiting brilliant service. Thank you Ellis top man & the team. I would highly recommend Jura, Ellis & the team to anyone . Well done guys

These guys are completely incompetent. I ordered a Garmin Marq watch from them back in January through their finance option and I’m still waiting for the watch nearly 2 months on. They can’t give me a date when it will arrive from Garmin which is hard to believe and I’ve just had an email from the finance company saying the application has been cancelled, which means Jura have cancelled my order and not had the balls to contact me to say they have wasted 2 months of my time and a credit check and acceptance on my credit file without a watch to show for it. This company isn’t big enough to hold stock and orders the watches when you place the order. DONT RISK IT WITH THEM!! Got to a reputable watch dealer who can deliver on the stock they are saying they hold. You can never get hold of this company either when you call them and their customer service and updates are non existent.

Patience is rewarded every time, Josh is the Biz if there are any probs, RELAX he will sort it. "JURA delivers Time & Time Again" It's JURA's SLOGAN, a gift from me alaNICEberg karaoke ENJOY, "JOLLY GOOD JOSH" can I say that? Just did LOL.

I purchased a Garmin sports watch from Jura Watches on the 30th of January 2025 for around £800. I also paid for premium FedEx shipping which should have had it be delivered within 3 days. I got an email from Jura Watches saying that there was a short delay with my package and that they will keep me updated, no problem. Fast forward till now (mid March) there is still no sign of the watch and when they EVENTUALLY respond after receiving my emails they keep making false promises saying they will have a date "tomorrow" or "in 2 days" which they never follow through with. I have requested a return which has been declined because I "never received the watch" which is ridiculous. So I have sent them an email yesterday for my order to be cancelled outright and receive a refund. Still no reply. Very, disappointed. It is my right as a consumer to change my mind and cancel my order.

The order which I placed before Christmas, arrived in the end of January and the customer service team is not very much helpful.