Jura Watches
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Don’t order! Cheats and liars.
Ordered a watch online about a month ago, fancying a bit of a treat… first it wasn’t in stock, they suggested an alternative which was great - but when it arrived it was a customer return (not new) that had been repackaged, and the bracelet was damaged. I sent it back the same day. Still waiting for a replacement or a refund; they seem to be suggesting it must have been damaged after it left them- which isn’t the case - the damage was all underneath their repackaging efforts. They claim that they need to send it to the manufacturer for assessment. Really disappointing experience - sending out returned items as “new” really exposes the customer to stuff like this and I’m expecting it will leave me way out of pocket. Currently no money, no watch. Avoid completely. It’s a massive risk to shop with them. Added 4th April: Unsurprisingly the news from Seiko was that it must have been damaged - I could have told them that. My issue is that they posted me a damaged customer return watch. The issue here is that they allow customers to return watches to them after sale, and these watches are then repackaged and sold as new again. But this opens you up to receiving a damaged watch - and then NOT being able to return it because Jura will accuse you of the damage and offer to fix it for you - for a price?! A search of watch forums reveals I am not the first victim. So… Still no watch, refusing to refund or replace. Jura / CW Sellors claim - even though they know this was a customer returned watch they posted to me - that I must have damaged it! They sent a (fairly poor quality) photograph of them repackaging it, but I can tell that the bracelet was already deformed at this point. They aren’t listening to any of my arguments and simply keep refusing to refund or replace. I’ve found them absolutely unbelievable and I’d strongly advise anybody against entering into any purchase with them, at any price point, in case anything like this goes wrong.