JU
Jura Watches
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Misleading and poor service
I ordered and paid for a watch in full on 15th May to be told that it then had to be ordered in. This was not what the website said. It is now 30th May and it still hasn’t arrived at Jura. I asked Jura to cancel the order as the watch is for someone’s birthday in three days’ time and they said it would take up to 2 weeks to refund me. I feel that this is far too long to wait for my money. The phone operator said it’s because ‘this is a family business and that’s how it works’. How do I purchase from elsewhere when they have my money? Shocking. On top of this, emails don’t get responses snd it takes an age for anyone to pick up the phone to give advice on orders.