Jura Watches
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Appalling Customer Service
Appalling Customer Service I am disappointed, though not surprised, to see that many others have experienced the same problems with this company that I did. I ordered and paid for a watch (c£4,000) last year and I never received the watch, was lied to about when it would arrive and then my emails and messages were completely ignored for several months. I eventually had to claim the money back from my credit card company. I simply don't understand why a 'family run' business, and therefore purporting to be 'trustworthy', is operating like this. I have bought from them before and I had no issues on those occasions, but I am afraid there is no excuse for continually lying and then ignoring my communications. I am afraid that I would never buy from them again and I would urge others to consider buying elsewhere, despite the apparent 'discounts' and 'offers' they make. You would be better off paying full price elsewhere and actually getting the watch you paid for - Trust Me! Jura Watches - You had the opportunity to be the UK's best and most trusted watch supplier - Unfortunately, not only did you fail me, but you've failed countless others (as evidenced on Trustpilot). If you don't improve, eventually your decline will accelerate exponentially, from which you will not recover. I do not wish your 'family' business to go out of business, but you have to change. Your customers are why you are in business and why your 'family' can put food on the table - please treat us with more respect!