Jura Watches Reviews

Bought watch early jan 25 price was full wack for garmin fenix 8, wasn't going to buy from them as could buy item from all other online stores for £100 cheaper, then RICK TURPIN(can't say name)contacted me through WhatsApp, we agreed he would send a certain watch strap with it to compensate the price difference,which i agreed with him. Now April 05th still no watch strap. Total liars they sell you an item online take your money. Then they must order your product through another party taking a month to get the item,stay well away, THEY promise the earth, full off bull . Phoned customer services,no real response couldn't say when it would arrive. Rick Turpin wasn't replying to his WhatsApp after 2 weeks. However he did respond 25th march. got a promise it get sorted.its now Apr5th,still no watch strap plz do not commit to spending large amounts of cash on this company as you will be chasing your buttocks for your paid goods.with poor snail response times . I've got a youtube channel and will be posting a review of their service. for a £100 ish strap.plz don't buy from this business it a heartache in the waiting.your may retire before you get service.STILL WAITING FOR A WATCH STRAP AS PROMISED BY THE PERSON RICK TURPIN,WHO CONTACTED ME DIRECT BY WhatsApp 4MONTHS LATER :( and no idea if I'll ever recieve it. UPDATE,HAS TO GET IN TOUCH WITH THE FINANCE COMPANY, AND THEY SORTED THE PROBLEM, FINALLY GOT WATCH STRAP 14TH MAY 2025. ( Orderd watch 5th January 2025)to top it off they dropped the price of the watch to £930 ish so be warned they have no guilt or remorse to how you feel as a client, not even an apology . It took a finance company to tell them of my consumer rights. NEVER AGAIN WITH THIS BUSINESS.

I am from Moscow, this best watch store!!!👍😊🔥

I ordered a watch in last week of January’25 and the there was no sign of delivery until March when I cancelled my order. I kept on calling almost every week for more than two months and they kept on saying it will be there next week but it never came. Instead of being apologetic they were like it is what it is. Really disappointing experience - Avoid completely. It’s a massive risk to shop with them.

Ordered a watch online about a month ago, fancying a bit of a treat… first it wasn’t in stock, they suggested an alternative which was great - but when it arrived it was a customer return (not new) that had been repackaged, and the bracelet was damaged. I sent it back the same day. Still waiting for a replacement or a refund; they seem to be suggesting it must have been damaged after it left them- which isn’t the case - the damage was all underneath their repackaging efforts. They claim that they need to send it to the manufacturer for assessment. Really disappointing experience - sending out returned items as “new” really exposes the customer to stuff like this and I’m expecting it will leave me way out of pocket. Currently no money, no watch. Avoid completely. It’s a massive risk to shop with them. Added 4th April: Unsurprisingly the news from Seiko was that it must have been damaged - I could have told them that. My issue is that they posted me a damaged customer return watch. The issue here is that they allow customers to return watches to them after sale, and these watches are then repackaged and sold as new again. But this opens you up to receiving a damaged watch - and then NOT being able to return it because Jura will accuse you of the damage and offer to fix it for you - for a price?! A search of watch forums reveals I am not the first victim. So… Still no watch, refusing to refund or replace. Jura / CW Sellors claim - even though they know this was a customer returned watch they posted to me - that I must have damaged it! They sent a (fairly poor quality) photograph of them repackaging it, but I can tell that the bracelet was already deformed at this point. They aren’t listening to any of my arguments and simply keep refusing to refund or replace. I’ve found them absolutely unbelievable and I’d strongly advise anybody against entering into any purchase with them, at any price point, in case anything like this goes wrong.

I paid and ordered a watch on January 31, but they did not dispatch it, and every time I ask them they say there is a problem and will be dispatched very soon. I finally canceled my order after waiting 1.5 month for it.

Great Service and obtained a clasp for my watch that I didnt think was available (even from the manufacturer)

Placed an order 24 Jan 2025. Receievd email advising the store should have my watch by 5th Feb and dispatched straight to me. To this date still not received my order. Communication has been very poor. I have had to initiate all contact and the information being provided is inconsistent and any dates they provide come and pass still with no sign of my order. This is making me rethink and sourcing my watch locally or from another retailer Latest update 09/03/2024 - I have now cancelled my order. Not even an apology or interested in asking for any reason as to why. Just shows disinterested customer service. I have purchased the watch elsewhere and got a better deal. They have lost out in my custom and I would not recommend

Seamless experience as always..

I bought a watch from Jura and then changed my mind as the watch was not in stock and they could not give me an expected timeframe, all very vague imo. I was told that I would have to wait 14 days for a refund, so they gave me the date of when I could expect this. I called them the day after the expected refund date and they basically said they processed it there was nothing they could do - customer service is atrocious I went to Citizen straight after I cancelled my order and received my watch in 3 days with no issues. This company needs to review their feedback and do something about it if there ever to survive, my advice DO NOT BUY FROM THIS FIRM!

Order placed may 14th item still not shipped. No response from customer service to resolve the issue. Will be issuing a bank charge back. Avoid.

I placed an order for a watch but then changed my mind as I found an alternative at a much better price. I contacted Jura Watches to cancel my order. This was before they had received the watch from their supplier and obviously before it had been dispatched. Therefore a refund should have been trivial to process. Unfortunately over 3 weeks later I am still waiting for my refund and Jura watches do not reply to my communications. Update 30/05/2024 - After trying to contact Jura by email, telephone, their WhatsApp number and their online chat (all not responded to) I have had to submit a chargeback claim with my credit card provider. Jura Watches clearly do not give a hoot about UK consumer law, their reputation or the experience of their customers. Update 02/06/2025 I was contacted by Jura Watches on 31st may to say they had finally processed the refund (please note that it has not shown up in my credit card balance so I have to take their word for it). This is 24 days after I requested the order cancellation. UK consumer law states that I am entitled to a refund within 14 days. So they had indeed broken UK consumer law.

I ordered a watch which is slightly harder to find in stock in the UK so I knew when purchasing I’d have to wait a little for the product to be shipped. Throughout the process I felt like I was emailed and kept informed as to when I was going to receive the product, and it did then arrive in the time scale they said in the email. When it came it was nicely packaged and I’m happy with everything received. I also got a discount due to the bank holiday offer. So overall can’t really ask for more than that and was pretty happy with the service.

I ordered my Fenix 8 from Jura Watches / C W Sellors on the 10th April 2025. Sadly I wasn’t informed at that time that the watch wasn’t in stock. After several email exchanges promising that the watch was on order and would be a couple of weeks it was delivered over a month later in the 23rd May. The watch itself is great, however I am disappointed with the service provided and lack of updates re the delivery timeline.

I placed an order a week ago for an in stock watch. I had to write an email 3 days later and ask for tracking details. I have been told that the item was ordered from manufacturer, and I will be provided with parcel number shortly. What a surprise they started ignoring my email - no update, and no watch. Apparently, the watch is in stock on the manufacturer website, for the next day delivery. Considering other 1-star reviews, I should have spent couple quids more and get the watch from manufacturer website. Such a disgusting customer service, which actually does not exist. Shame on you! Edit: the Customer Service team contacted me 3 days later and explained the product is on back order from manufacturer with ETA of min. 4 weeks. The watch is still available at manufacturer’s website for the next day delivery… Edit2: after 4 week period (17/06) still no update with new ETA. I’m feeling properly scammed as the watch is available at manufacturer’s website all this time. I may get my watch next year hopefully 🤞 Edit3: missed 4 weeks deadline, now it becomes 8 weeks… I have contacted the watch manufacturer, and they don’t have any supply issues, as continuously stated in messages from Jura Watches customer service that they must wait for it to arrive from manufacturer. Unbelievable…

Found a beautiful travel jewellery case that was quite expensive, but found at Jura for less than half the price on the brand's website. Faultless service and will definitely shop from their website again.

In short, I placed an order for an in stock item, which turned out to not be in stock and it then took nearly a month to get a refund. I placed my order on the 16th of April for a watch that was labelled available to order on the website, I receive an email stating my order had been processed. I then receive an email stating the watch had been ordered from the manufacturer and that I'd be provided with an update when they know when it'd arrive. Days pass, no update, so on the 23rd I called and was told that the watch was on backorder and I could expect it in three to four weeks, but possibly not before the end of May. Considering that I could have placed the order direct from the manufacturer and received it next day, I chose to cancel my order and do exactly that. Next day, I have my new watch, but it took Jura Watches from the 23rd of April to the 17th of may to actually refund me. Never again will I use this company.

I ordered a Seiko Prospex, but when it arrived, it didn't float my boat. Contacted Jura, returned it. Got a Seiko Turtle 1968 Re Imagined instead. The staff were exemplary. Big shout out to ELLIS, for my original purchase. HOPE for replying to my emails. HARRIET, for talking me through my exchange. And AARON, who carefully packed and dispatched it for me. Could not be happier guys. You are a credit to your company. I will definitely be using Jura again. Thank you. X

Ordered a Garmin watch on 17th April. I trusted this website as it was on top cashback. It's now 17th May still not received my goods and money has been taken. I have to call or email to get an update. How can a company take money for something , no communicate about itz if they never had stock of it in the first place. Disgusting!!!!!!!!!!!! I will be going to trading standards as this company should not be allowed to trade. Edit: May 30th A manager finally called me on Friday 23rd trying to resolve the issue..he gave me some reasonings as for the delay on a nearly £200 watch. He was nice enough on the calls and offered a discount, stated the watch will be with me by 1st week of June. I declined as purchased another watch. He said he would pass to the refund team and they will be in touch. No one has been in touch and I have contacted again today 30th May to be told I will not get any confirmation of refund until it's processed but yet I don't even know someone has the query. I informed that the manager should arrange to contact me instead of me them all the time..to check if I have had my refund he said we don't have to agree on this matter..wowwwwwwwww.. I have asked for an email stating specific info so I can take to trading standards. What a mess.......I asked who the ombudsman was to be told he doesn't know......I'm just so tired and will avoid this place at all costs

I bought the seiko prospex shog urai at a great price.The watch is a solid piece and looks great on the wrist,could not be happier.

The service, product, communication and price was excellent. Would totally recommend!