Jura Watches
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Impossible to receive refund
I placed an order for a watch but then changed my mind as I found an alternative at a much better price. I contacted Jura Watches to cancel my order. This was before they had received the watch from their supplier and obviously before it had been dispatched. Therefore a refund should have been trivial to process. Unfortunately over 3 weeks later I am still waiting for my refund and Jura watches do not reply to my communications. Update 30/05/2024 - After trying to contact Jura by email, telephone, their WhatsApp number and their online chat (all not responded to) I have had to submit a chargeback claim with my credit card provider. Jura Watches clearly do not give a hoot about UK consumer law, their reputation or the experience of their customers. Update 02/06/2025 I was contacted by Jura Watches on 31st may to say they had finally processed the refund (please note that it has not shown up in my credit card balance so I have to take their word for it). This is 24 days after I requested the order cancellation. UK consumer law states that I am entitled to a refund within 14 days. So they had indeed broken UK consumer law.