JU
Jura Watches
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Refund experience appalling
I bought a watch from Jura and then changed my mind as the watch was not in stock and they could not give me an expected timeframe, all very vague imo. I was told that I would have to wait 14 days for a refund, so they gave me the date of when I could expect this. I called them the day after the expected refund date and they basically said they processed it there was nothing they could do - customer service is atrocious I went to Citizen straight after I cancelled my order and received my watch in 3 days with no issues. This company needs to review their feedback and do something about it if there ever to survive, my advice DO NOT BUY FROM THIS FIRM!