Jura Watches
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Never again!
I placed an order a week ago for an in stock watch. I had to write an email 3 days later and ask for tracking details. I have been told that the item was ordered from manufacturer, and I will be provided with parcel number shortly. What a surprise they started ignoring my email - no update, and no watch. Apparently, the watch is in stock on the manufacturer website, for the next day delivery. Considering other 1-star reviews, I should have spent couple quids more and get the watch from manufacturer website. Such a disgusting customer service, which actually does not exist. Shame on you! Edit: the Customer Service team contacted me 3 days later and explained the product is on back order from manufacturer with ETA of min. 4 weeks. The watch is still available at manufacturer’s website for the next day delivery… Edit2: after 4 week period (17/06) still no update with new ETA. I’m feeling properly scammed as the watch is available at manufacturer’s website all this time. I may get my watch next year hopefully 🤞 Edit3: missed 4 weeks deadline, now it becomes 8 weeks… I have contacted the watch manufacturer, and they don’t have any supply issues, as continuously stated in messages from Jura Watches customer service that they must wait for it to arrive from manufacturer. Unbelievable…